Maintenance Service Manager

Maintenance Service Manager

Kalamazoo, Michigan, United States

We're on the hunt for a hands-on, experienced Maintenance Service Manager who is passionate about mentoring a team and delivering exceptional customer service. If you thrive in a fast-paced environment, lead by example, and know how to bring out the best in your team through coaching and support, we want to hear from you! You'll play a key role in creating a positive, service-oriented culturewhere team development and resident satisfaction go hand in hand. Ready to guide a hardworking, fun-loving maintenance crew to success?

Paragon offers an outstanding benefits package

• Affordable medical, dental and optical insurance with a minimal waiting period for enrollment
• Company paid life and disability insurance
• Guaranteed Full-Time 40 hour per week schedule
• Paid time off, 9 paid holidays and paid volunteer hours
• 401(k) program with an employer contribution
• Maintenance after-hours on call bonus program
• Quarterly property performance bonus program
• Tool kit (after completion of new hire training)
• Training and certification program with numerous opportunities for advancement
• Uniforms provided
• Employee Recognition Program
• Rent Discount
• Compensation: Up to $32/hr. depending on prior experience and certifications

Your role as part of our Paragon family!

• Track progress and prepare apartment units for occupancy
• Effectively handles maintenance service requests to the highest level of quality standards
• Ensure the physical integrity and curb appeal of the communities we serve; reporting any potential liabilities or proposed property improvements
• Schedule and coordinate preventative maintenance inspections; maintain thorough and accurate logs
• Ensure maintenance work orders are prioritized and assigned to technicians while managing completion time and ensuring expectations/standards.
• Schedule vendors and inspect quality of work
• Monitor and/or control maintenance inventory and supplies; place supply orders and manage purchases to budget
• Contract administration to include: determining scope of project, obtaining/evaluating competitive bids and confirm work met contract expectations
• Perform move out inspections of vacant homes/units, determine property damages
• Communicating job expectations, setting goals, coaching, counseling and disciplining staff, enforcing company policy and procedures

Position Requirements

• 4+ years of general maintenance experience and at least 2+ year(s) in a multi-family, industrial or institutional work order environment.
• 1+ years supervisory experience
• High school diploma or equivalent, college-level/trade school (strongly preferred)
• Valid driver's license recommended
• Must have reliable transportation.
• Ability to read blueprints and diagrams
• Familiarity with Company policies and procedures
• Computer proficiency, including MS Office: Word, Excel, and Outlook
• YARDI experience (preferred)
• Superior knowledge of Fair Housing regulations
• Basic hand tools
• EPA, CPO certification required.
• HVAC, electrical, plumbing, appliance, pool, rough carpentry, drywall hands on experience required
• Ability to troubleshoot and repair HVAC equipment, plumbing systems, electrical systems, all major appliances, pool and spa equipment and other community systems. (preferred)
• Excellent verbal and written communication skills
• Ability to handle multiple tasks in a face paced environment and adapt to changing assignments and priorities
• Basic math skills
• Exceptional customer service skills
• Reliable and dependable attendance at the work site
• We complete a pre-employment background check, drug screening and physicals before employment begins.

Why You'll Love Working Here

Paragon values its people and invests in their success. We offer a supportive, results-driven work environment with training, growth opportunities, and recognition for performance. Join a team that values professionalism, accountability, and long-term career development.

Our Mission

Create an unparalleled living experience for our residents while enriching the lives of all members of our Paragon family*

*Definition of Paragon Family:

A group of individuals, not related by birth, but bonded together by common beliefs, values, and goals that support our brand. These individuals are made up of our residents, employees, vendors, and our owners. Together we stand by our name - to model excellence in all things.

Our Vision

Be the place everyone loves to call home

Our Values

• People First Always
• Deliver with Integrity
• Aspire to Inspire
• Customer Service with Care

Paragon Properties is an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed servicemember status. If hired, I understand my employment is at-will as permitted under applicable state law. I understand this means that either the company or I may terminate the employment relationship at any time, for any reason, with or without notice or cause.