Enrollment Agent I - National Mobile

divh2Enrollment Agent/h2pIDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity./ph3Responsibilities/h3pDo you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, people person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. Youll get to use cutting edge technology to obtain fingerprint records while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If youre interested in providing a service to your fellow citizens and interacting with customers on a day-to-day, face-to-face basis, submit your application for the Enrollment Agent position today! WE ARE LOOKING FOR CANDIDATES IN THE SACRAMENTO, CA AREA./ppstrongUS citizenship required./strong/ppstrongEssential Job Functions include but are not limited to:/strong/pulliProvide superior customer service to internal and external customers/liliPerform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software/liliVerify customer identity and scan required documents into database system/liliSuccessfully complete required biometric and data capture processes and paperwork on each customer/liliTrack processing time for each applicant and ensure applicants are processed in appropriate order/liliPerform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards/liliIdentify win-win opportunities to provide more products and services to customers/liliCreate opportunities to add value for customers through the upselling of retail products and services (if applicable)/liliAdhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times/liliAdhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies/liliPerforms Enrollment Center Sustainment responsibilities on a daily basis/liliPerforms administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary/liliRepresents the company and the program(s) that are supported in a professional and customer-oriented manner/liliSupport Customer Service Registration and Reservation activities, as necessary/liliSuccessfully completes time sensitive trainings and briefings as assigned./li/ulpNote: In addition to the Essential Functions, also performs similar work-related duties as assigned./ppstrongKnowledge, Skills, and Abilities/strong/pulliCustomer Service Knowledge of principals and processes for providing excellent customer service, meeting required quality standards for services, and customer satisfaction./liliTechnology Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry./liliClerical Knowledge of administrative and clerical duties, such as word processing, managing files and records and transcription, designing forms, and other office procedures./liliCompliance Upholding company policy./liliIntegrity Job requires ethics and honesty./li/ulpstrongTravel Requirement, Working Conditions, and Physical Demands/strong/ppTravel requirement, such as:/pulliAbility to travel nationally for activities such as backfill at enrollment locations, conducting temporary events, routes, meetings, classes, on-site trainings, visits and workshops./liliOvernight travel as required should not exceed 75-100% of the time./liliTravel by air will be required./liliAble to prepay all travel expenses and receive reimbursement./li/ulpWorking Conditions, such as:/pulliRetail setting, airport environment, temporary mobile environment and general office environments./liliThe work area is adequately lit, heated, and ventilated./li/ulpPhysical Demands, such as:/ppOffice environment where the employee may be required to stand, sit, or a combination of both. Some walking, standing, bending, reaching, and carrying of light items such as papers, books./ppRequires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, other office equipment, including driving an automobile./ppThe work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery./ph3Qualifications/h3ulliHigh school diploma or equivalent degree/liliMinimum one (1) year applicable experience/liliProficiency in Microsoft Office Suite is required/liliPrevious experience processing credentials is a plus/liliPrevious sales experience preferred/liliEvening and weekend work may be required/liliMust be eligible to rent a car including proof of a valid, non-suspended drivers license and meet rental car agency age requirement of at least 21 years of age./liliMust be a US Citizen/liliMust be able to successfully pass various background screening requirements, including criminal history, education, credit, and drug screen, as well as obtain any required program specific credentials/certifications/liliReliable transportation and valid drivers license required./liliSuperior customer service skills engaging, outgoing, approachable/liliCommitted to flexibility work shifts may vary including early mornings, evenings and weekends/li/ul/div