OPERATIONS ANALYST I

Operations Analyst I

This advertisement will fill multiple positions. Applicants must complete Candidate Profile (application) in its entirety. Work history, hours worked, and formal education are required to qualify for this position. Responses to qualifying questions must be verifiable in the Candidate Profile. Resumes and other documentation may be attached to provide additional information.

The Work You Will Do:

This position is located in the Construction Industry Licensing Board, under the Florida Homeowners Construction Recovery Fund (Recovery Fund) work unit and is primarily responsible for processing claims and maintaining claim files.

Your Specific Responsibilities:

• Performs reviews of claims submitted for payment from the Recovery Fund.
• Ensures that all requirements for approval of claims are met by the claimant.
• Proactively communicates with claimants by telephone, written correspondence, and e-mail regarding the status of claims and any deficiencies which must be addressed and corrected.
• Maintains and updates comprehensive claims files in an organized, chronological and timely manner.
• Assists in handling mail functions, including receiving, sorting, scanning, and uploading for the board office.
• Tracks assigned claims and updates the status for assigned claims in the single licensing system (Versa: Regulation) as well as in the agency's document retention management system (OnBase).
• Scans and indexes claim documents into OnBase and answer incoming telephone calls and handles appropriately.
• Performs other related duties assigned.

Knowledge, Skills, and Abilities:

• Ability to prioritize and organize multiple tasks.
• Ability to communicate effectively, both oral and written.
• Knowledge of board functions and licensure procedures.
• Ability to work independently on recommendations and improvements to program.
• Ability to understand and apply the Florida Statutes and Florida Administrative Code pertaining to the Florida Homeowners' Construction Recovery Fund.
• Knowledge of Versa: Regulation and OnBase.

Minimum Requirements:

• Must have a high school diploma or equivalent education.
• Preferred: Two or more years using Microsoft Office Suite.
• Two or more years' experience working in a professional office environment.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday.
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida.
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University.

For additional benefit information, please visit the following website:

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

Background Screening Requirement: The Florida Department of Business and Professional Regulation requires all job applicants, interns, volunteers, and contractors to pass a Level 2 background check as per Chapter 435, Florida Statutes which consists of fingerprinting and a check of local, state, and national law enforcement records. Employees will be retained in the state and national rap back program, providing real-time arrest hit notifications. This check must be completed before you can start working or contracting.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call View phone number on click.appcast.io.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at View phone number on click.appcast.io.

SPECIAL REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses. A candidate for veterans' preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans' Affairs, Veterans' Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans' Affairs has also established an email where people can electronically file claims or ask questions. The email is View email address on click.appcast.io.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here.