Principal, Cloud Engineer - Observability

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

Do you want to work on cutting-edge cloud technologies that power the next generation of enterprise-scale platforms?

We are seeking a highly motivated Principal Cloud Engineer to join our Observability Platform team within Fidelity Architecture and Engineering. In this role, you will help design, build, and operate scalable, cloud-native observability solutions that support our most critical digital services.

You will work in a collaborative, transparent, and innovation-driven environment where engineering excellence, continuous learning, and open-source contribution are core to how we operate. This is a high-impact role where your expertise will influence platform architecture, engineering practices, and the developer experience across the organization.

What You'll Do

• Lead the design and implementation of cloud-native observability platforms across AWS and Azure environments
• Develop and operate highly scalable systems on AWS (EKS, core services) with strong focus on reliability, performance, and automation
• Own the end-to-end lifecycle of observability tooling, including hosting, maintenance, scaling, and optimization
• Drive adoption of OpenTelemetry (OTel) standards for metrics, traces, logs, and profiling
• Build and enhance platform capabilities using Python and/or Go
• Architect and optimize CI/CD pipelines enabling rapid, secure, and reliable deployments
• Collaborate with cross-functional teams to improve system visibility, debugging capabilities, and performance insights
• Define and promote best practices for cloud engineering, observability, and platform reliability
• Mentor engineers and provide technical leadership across squads

The Experience We're Looking For

• 10+ years of software engineering or cloud engineering experience
• Deep expertise in AWS cloud stack, especially:
  • EKS (Kubernetes on AWS)
  • Core services (IAM, EC2, networking, storage, etc.)
• Strong experience working with Kubernetes and cloud-native ecosystems
• Hands-on experience with observability tools/platforms (e.g., Prometheus, Grafana, Datadog, OpenTelemetry, etc.), including hosting and operational ownership
• Proficiency in Python and/or Go for platform and tooling development
• Strong understanding of CI/CD practices and tools
• Experience working with Infrastructure as Code (Terraform, CloudFormation, etc.)
• Familiarity with the Azure cloud stack and hybrid/multi-cloud environments
• Working knowledge of OpenTelemetry (OTel) concepts and implementation

Bonus Skills

• Experience building or operating large-scale internal platforms
• Exposure to eBPF-based observability or advanced profiling solutions
• Experience integrating observability across multi-region / multi-cloud environments
• Experience or interest in applying AI/ML techniques to observability (e.g., anomaly detection, predictive insights, intelligent alerting, or AIOps)
• Active participation in or contributions to open-source projects
• Strong background in performance optimization and distributed systems

Why Join Us

• Work on mission-critical, high-scale platforms
• Be part of a forward-looking, cloud-first organization
• Contribute to open technologies and modern observability practices
• Thrive in a culture that values learning, ownership, and engineering excellence

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

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Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.