Bilingual Cable Sales Agent

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

Do you strive for excellence and enjoy helping others? Join our team as a  Bilingual Customer Service & Sales Representative , where you’ll support customers across the country with  technical support ,  account management , and  product sales . This is an  entry-level opportunity with  paid training , ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced, customer-focused environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Handle inbound and outbound calls, emails, and live chats professionally and efficiently
• Listen actively to understand customer needs and provide accurate solutions
• Utilize internal systems and tools to manage customer accounts and process claims
• Accurately document customer interactions and resolutions in CRM systems
• Follow all required scripts, policies, and procedures
• Use training and knowledge base resources to answer inquiries confidently
• Escalate complex issues to management when necessary
• Ensure first-call resolution through effective troubleshooting and communication
• Stay current on program updates by attending training sessions and reviewing materials
• Meet all attendance, schedule, and performance expectations

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual with strong time management and self-motivation
• Skilled in conflict resolution, problem-solving, and customer empathy
• Able to multi-task, stay focused, and work independently
• Team-oriented with a strong customer-first mindset
• Comfortable working in a fast-paced, dynamic environment

• 1+ year of experience in  customer service ,  technical support ,  inside sales ,  back-office ,  chat , or  administrative support
• Experience working on  state or federal programs