Patient Care Representative (Yarmouth)

Patient Care Representative (Yarmouth)

Provides outstanding customer service to all callers when assisting with patient's needs during telephone encounters.

Advocates for the patient's appointments, and healthcare needs

Communicate unresolved issues to manager or designee to facilitate timely interventions

Demonstrate excellent communication skills effectively and efficiently

Maintains accurate records of all calls and corresponding details

Efficiently field patient questions and concerns

Process messages and report to the respective physicians and their teams, whenever necessary

Attends and actively participates in team meetings

Answers phones in accordance with department standards to achieve expected goals

Communicates effectively and efficiently when in the call center assignment

Other work related duties as assigned

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC's commitment to CARES: compassion, accountability, respect, excellence and service

Ability to read, write and communicate in English at the level of a high school graduate

Ability to work independently in a fast paced environment

Excellent telephone and communication skills

Strong interpersonal, customer service and time management skills

Experience with current office technology, proficient with computer office applications

Minimum of one year experience in a clinical setting preferred

Schedule Details: 32 hours per week, Monday-Friday, 8a-4p, no weekends, no holidays

Organization: Medical Affiliates of Cape Cod

Primary Location: Massachusetts-Hyannis Department: MAC-Phones & Scheduling Annual/Hourly: Hourly Hiring Pay Range: $ 20.6 - $ 23.75

Cape Cod Healthcare