Sr. Vice President, Solutions Engineering

Company Overview Uniphore is one of the largest B2B AI‑native companies—decades‑proven, built‑for‑scale and designed for the enterprise. The company drives business outcomes across multiple industry verticals, enabling the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer, offering a multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co‑pilot to guide you. The company captures voice, video and text and analyzes all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. The future is expected to run on the connective tissue between people, machines and data: all in service of creating the most human processes and experiences for customers and employees. Role Overview The Sr. VP of Solutions Engineering will own the technical pre‑sales function globally—defining strategy, building the team, and setting the standard for how Uniphore’s platform is architected, demonstrated, and validated with enterprise customers. The position is based in Palo Alto, CA and requires a deeply technical leader who can engage CTOs and ML engineers at the architecture level while also shaping GTM strategy with the CRO. Key Responsibilities Technical Pre‑Sales Leadership Own the global SE function end‑to‑end: strategy, hiring, enablement, and execution across pre‑sales engineering and solution architecture. Build and enforce a consistent, repeatable SE motion—demo environments, POC frameworks, technical qualification criteria, and win/loss analysis. Serve as the senior technical authority in strategic customer engagements, including architecture reviews, security and sovereignty discussions, and executive briefings. Drive technical differentiation by articulating Uniphore’s platform advantages—zero‑copy data architecture, composable model layer, agentic orchestration—against hyperscaler alternatives. Platform Strategy & Product Influence Partner with Product and Engineering to translate field insights into roadmap priorities, ensuring the platform stays ahead of enterprise AI buyer requirements. Shape how Uniphore’s four‑layer architecture (data, knowledge, models, agents) is positioned and validated across industry verticals. Develop scalable solution frameworks and reference architectures that accelerate sales cycles and reduce time‑to‑value for customers. Team Building & Organizational Scale Scale the SE organization from 13 to 26+ globally, focusing on technical depth, regional coverage, and specialist capability (AI infrastructure, data architecture, agentic workflows). Build a culture of technical excellence—invest in AI upskilling, create career development paths, and establish performance standards that attract and retain top technical talent. Partner with Sales leadership to define AE/SE ratios, coverage models, and engagement protocols that maximize revenue efficiency. Executive Engagement & Market Presence Represent Uniphore at the CTO and VP Engineering level in enterprise accounts, establishing trusted advisor relationships with technical decision‑makers. Participate in industry events, customer advisory boards, and thought leadership activities to reinforce Uniphore’s position as the enterprise AI platform leader. Support the CRO in executive‑level deal strategy and customer escalations. What We’re Looking For Deep, current technical expertise in AI infrastructure, foundation models, LLM/SLM deployment, RAG architectures, or agentic AI frameworks, gained through hands‑on work or direct customer engagement. Proven track record building and scaling pre‑sales Solutions Engineering organizations globally—defining the function and managing large, multi‑region teams at scale. Experience at an AI‑native company, cloud data platform, or AI infrastructure company. Ability to operate credibly at both the engineering/architecture level and the C‑suite business level. 15+ years in Solutions Engineering or pre‑sales technical roles, with 8+ years in senior leadership. Bay Area‑based or willing to relocate; regular in‑office presence at Palo Alto HQ is required. Strongly preferred: Hands‑on experience with enterprise data sovereignty, zero‑copy architectures, or regulated industry AI deployments; experience leading SE organizations through a platform transition; pre‑IPO company experience; international team leadership across AMER, EMEA, and APAC. Success Looks Like The SE organization scaled to 26+ with consistent standards, frameworks, and operational cadence established within 12 months. Measurable reduction in sales cycle length through repeatable technical qualification and POC methodology. Uniphore’s platform is technically validated and architecturally credible with Fortune 500 CTOs and ML engineering teams. Revenue influenced by SE engagements grows in proportion to team scale. Team retention, engagement, and technical depth improve year‑over‑year. Benefits Competitive base pay ($200,000‑$350,000) with an annual incentive opportunity based on target achievement, pre‑IPO stock options, medical, dental, vision, 401(k) with a match, generous paid time off, paid holidays, paid birthday leave, and other paid leave policies to support employees through all phases of life. Location USA – CA – Palo Alto Equal‑Opportunity Statement Uniphore is an equal‑opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, or other protected characteristics. #J-18808-Ljbffr Uniphore Technologies North America Inc