Program Specialist

Job Title

Program Specialist

Job Description

Incumbent is the MH Patient Care Management Module Coordinator (MH PCMMC) for Mental Health Programs/Teams within the Health Care System (HCS) service area. He/she works in collaboration with the program leaders, Clinical Managers, Providers, Nurses, Clerks and the rest of the clinic staff, CBOC staff and contract providers and is responsible for maintaining the integrity of the PCMM database for all Mental Health throughout the hospital, outpatient clinics and CBOCs service area.

Incumbent has primary responsibility for establishing and managing PCMM team and position setup for Mental Health; electronically creates or modifies team and position setting, assigns provider user class based on verified credentials, links associated clinic (s), sets maximum panel sizes, program clinical alert notifications within PCMM, and establishes preceptors to associated provider link; monitors and maintains panels; completes correction of transmission errors; ensures data integrity in PCMM; and reviews/rectifies incorrect patient assignments.

The MH PCMMC will assist, or provide training, implementation, monitoring and evaluation of all administrative procedures related to PCMM operations, as well as work closely with the clerks in the Mental Health settings serving as a MH PCMM resource person, and will certify MH PCMM application users to ensure competency.

Ensures maximum efficiency of the Mental Health clinic operations through appropriate utilization of resources: support to and involvement in, optimal management information system data gathering and analysis, validation and presentation.

Incumbent is a resource to clinical staff in troubleshooting of Vista, CPRS, and Mental Health Patient Care Management Module (PCMM) software applications associated with the Mental Health treatment area, and ensures all duties are completed regarding MH PCMM implementation and utilization.

Performs work in direct support of an administrative area such as management analysis or operating program analysis for the MH PCMM package.

Incumbent aids and technical level support from within the Mental Health Service or a comparable setting. Incumbent maintains full responsibility and accountability for MH PCMM in the Mental Health setting.

Recommendations and suggestions to management are necessary to assist staff with ensuring performance measures are being met and to ensure compliance to facility, VISN and national guidelines, memorandums and directives.

Incumbent assists in compiling requested statistical reports/data for VHA CO, VISN, Facility Director, Chief Mental Health, and Mental Health leaders.

Incumbent performs work in support of general management and/or program analysis functions in which knowledge of the purpose, operation, methodology and techniques characteristic of specific management/program analysis functions is required: specifically for the MH PCMM, which includes interdisciplinary panels and maintenance of those panels.

Performs other duties assigned.

Work Schedule: Monday through Friday from 8:00am to 4:30pm

Telework: Adhoc

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist / PD247560

Relocation/Recruitment Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved.

Permanent Change of Station (PCS): Not authorized