Hybrid Inbound Sales & Customer Success Specialist

Job Title Inbound Sales Representative needed in Austin TX! This is a hybrid role working 2 days onsite and 3 days remote! Job Description The Inbound Sales Representative converts qualified inbound leads into active delivery partners by conducting consultative sales conversations, guiding prospects through the onboarding process, and maintaining strong, service-oriented relationships. This role focuses on understanding partner needs, clearly articulating program value, and consistently achieving performance targets while maintaining accurate records in CRM systems. Responsibilities Respond promptly to inbound leads from prospective delivery partners and qualify them based on defined criteria. Conduct consultative sales calls to understand partner needs, address questions, and present the value and benefits of the delivery program. Guide qualified partners through each step of the onboarding process to ensure a smooth and timely transition into the program. Handle both inbound and outbound calls to engage prospects, follow up on leads, and support partner activation. Maintain accurate, up-to-date records of all interactions, lead status, and progress in CRM systems. Meet or exceed monthly key performance indicators, including call volume, conversion rates, and partner activation goals. Provide clear, actionable feedback to leadership on lead quality, market trends, and customer insights to help improve sales strategies and processes. Collaborate with team members to share best practices, refine messaging, and enhance overall sales performance. Deliver customer service–oriented support to prospective and existing partners, ensuring a positive experience throughout the sales and onboarding journey. Essential Skills At least 2+ years of inside sales or business development experience, handling both inbound and outbound calls. Proven experience in sales, customer service, and account management. Experience working with CRM tools, with Salesforce experience strongly preferred. Strong communication and interpersonal skills with a customer-first mindset. Ability to comfortably make high volumes of calls and manage multiple leads simultaneously. Demonstrated ability to work as a self-starter, both independently and as part of a team. Experience with sales enablement platforms. Inside sales and inside sales support experience. Bachelor’s degree preferred but not required. Additional Skills & Qualifications Experience in logistics, retail, or technology environments is preferred. Proven ability to provide customer service–oriented support in a fast-paced sales setting. Strong organizational skills to track leads, activities, and outcomes effectively in CRM systems. Comfort working toward measurable KPIs such as call volume, conversion rate, and activation goals. Work Environment This is a project-based contract role with eligibility for two weeks of paid time off after a successful six-month performance review, with no tenure limit on the contract. The standard schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. CST. The position follows a hybrid work model, requiring 1–2 days per week in the office. Job Type & Location This is a Contract position based out of Austin, TX. Pay and Benefits The pay range for this position is $26.50 - $29.00/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Austin, TX. Application Deadline This position is anticipated to close on May 29, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Accommodation Request If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr Aston Carter