Help Desk Manager
General Dynamics
General Dynamics - IT in Washington, DC, is seeking an Unclassified Help Desk Manager to lead a team delivering IT support to federal clients. This role focuses on rapid issue resolution, workflow optimization, and compliance with DoD 8570 requirements. You will mentor technicians, drive process improvements, and ensure top-tier customer service across unclassified systems. The position emphasizes leadership, training, and career development with opportunities for certification and growth within #J-18808-Ljbffr
$93k - $135k
Job Title: Help Desk Manager Clearance Required: Active Secret or ability to obtain Work Location: Hybrid - Washington, DC Alpha Omega is seeking a highly motivated, customer-oriented, dual-role Helpdesk Manager with infrastructure and Systems Administrator experience...SuggestedFull timeContract workWork experience placementFlexible hours- Qualifications Attain CompTIA Project+ or other approved Project Management certification within 9 months of moving into this role. Bachelor’s degree preferably in information technology management or related field. 4+ years of progressive IT experience. IT...SuggestedWork at office
- ...E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. You will oversee daily operations, manage technical...Suggested
- ...Join to apply for the Help Desk Manager role at SiloSmashers, Inc. This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description Oversee help desk operations to ensure efficient...SuggestedContract work
- ...Overview The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving...Suggested
- ...We’re looking for a REMOTE – Interpretation Help Desk Manager We’re empowering the good guys to do great work. Alboum is the only translation services agency specifically for nonprofits and mission-driven organizations. Our team provides the foundation for our reputation...Full timeFor contractorsLocal areaRemote workFlexible hours
- Help Desk Manager Wachter is looking for a Full time Help Desk Manager in Mt. Laurel, AR for the 2pm-11pm shift. The Help Desk Manager is responsible for leading Wachter’s multi-tier technical support operations, ensuring exceptional service delivery across incident...Full timeShift work
- ...65 and Google environments, eCommerce solutions, retail store management, NetSuite financial planning and reporting, and genealogy-focused... ...resilience. Maintain effective IT service delivery (help desk/service desk, incident/problem/change management, asset management...Full timeContract workLocal areaFlexible hours
- ...The Desktop Support Manager oversees IT support operations for both a university campus and an affiliated hospital. This role directs... ...imaging/deployment platforms. Understanding of asset management, Help Desk operations, ITSM ticketing workflows, and endpoint security...
$89.26k - $151.74k
...contingent upon a contract award. ICF is seeking an experienced Service Desk Manager to lead delivery of a modern, AI-enabled IT service desk... ...We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change,...Full timeContract workWork experience placementWork at officeLocal areaRemote work$40 - $55 per hour
...Role Summary We are seeking a proactive and dynamic Service Desk Manager to lead our hybrid Tier 1/Tier 2 service desk team. This role is... ...Ticketing system Active Directory Windows10 ServiceNow Office365 Help desk management Troubleshooting Job Details Contract position based...Contract workTemporary workMonday to Friday- ...Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility,... ...Opportunity DMI, LLC is seeking a Service Desk Manager to lead the technical service desk... ...internal career growth opportunities to help you thrive. Financial – Generous 401(k) matches...Remote work
- ...LEVEL Iron Bow Technologies is seeking an experienced Service Desk Manager to support an existing, long-term customer, the U.S. Holocaust... ...where staff may be struggling and offer coaching and guidance to help position all to be successful You have a comprehensive understanding...Contract workWork at officeImmediate startShift work
- # Service Desk ManagerApply**Job#: 3043781****Job Description:**Position: IT Service Desk... ...A+ or ITIL certification* Experience managing/leading teams of 5-10+ reports* Deep understanding... .... You can reply STOP to cancel and HELP for help. You can access our privacy...Hourly payContract work
- ...ROLE: SERVICE DESK MANAGER REQUIRED: ~ U.S. Citizenship required; Favorable Tier 1 Investigation (or immediate NBIS T1 suitability eligibility... ...local contractor facility in Virginia PREFERRED: ~ Help Desk Institute (HDI) Support Center Manager or related HDI...For contractorsFor subcontractorLocal areaImmediate startWorldwideRelocation package
- ...Service Desk Team Lead, Washington, DC The Service Desk Team Lead will provide hands-... ...continuously work under the guidance of the IT Manager. Responsibilities: Oversee... ...set-up. Identify recurring issues and help create solutions. Review and maintain inventory...Remote work
$50k - $60k
...4NE Position Title IT Service Desk Lead Class Title Staff... ...the most efficient outcome. Reviews and manages the ticketing process to ensure agents follow... ...least three (3) years of experience in a help desk environment is required. Experience supporting...Work at officeRemote work$80k - $90k
...Technical Leadership Manage a team handling complex, multi-system PIV/PKI issues (certificate failures, smart card logon errors, middleware failures, CRL/OCSP issues, workstation trust issues, email signing/encryption problems). Oversee deep-dive investigation of...Permanent employmentContract workWork at office- ...team who can seize it. The Service Desk Lead will provide on-site support for DoD... .... ~ Track the usage of Self-Help Support Services. ~ Answer the inbound... ...Coordinate and make available to DoD OIG management documentation detailing the technical...Work experience placementFor subcontractorRemote workWorldwide
- ...supervision and direction to staff who are responsible for service desk activities such as phone and in-person support to users in the... ...degree or equivalent experience. • At least 5 years' experience managing an IT service desk. • Strong demonstrated leadership abilities....Contract workWork at office
- ...Service Desk Manager Location: Alexandria, Virginia Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering... ...Holds ITIL Certification. May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Manager...Contract work
$130k - $155k
...Responsibilities & Qualifications We are seeking Service Desk Team Lead to join our team supporting the Federal Deposit Insurance... ...including at least 3 years in an IT outsourcing environment to manage Contractor Personnel performance of the Service Desk Services...Full timeContract workTemporary workFor contractorsLocal areaMonday to FridayWeekend workDay shiftAfternoon shift- ...rd party Need 2 references - phone number must Interviews: 1st round virtual with Paul, 2nd round on site with the engagement manager Interview Times: Any time this week Start Date: ASAP Requirements: MUST BE USC OR GREENCARD! No visas allowed Key...Contract workImmediate start
- ..., OK, US Raleigh, NC, US Position Summary The Service Desk Manager provides executive leadership across Tier 1 Service Desk, Tier... ...education. ~ Must have ITIL Certification. May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Director...Full timeContract work
- ...Alexandria, VA Clearance: Secret Overview The Service Desk Lead oversees Tier I and Tier II operations, ensuring prompt, effective... ...support to end users. This role supervises Service Desk staff, manages workload and training, and ensures incident and service request...Remote work
$85k - $100k
...Title : Service Desk Manager Reports to: Director, Information Technology Job Summary: The Service Desk Manager plays a crucial role in fostering positive customer interactions through excellent communication skills, a professional demeanor, and meeting...Work at office$119k - $140k
...Job Overview The Service Desk Manager oversees the overall operation, performance, and effectiveness of the Service Desk, which serves as the primary point of contact for end‑user IT support. This role integrates technical leadership, operational management, quality assurance...Full timeContract workWork at officeLocal areaShift work$112k - $179k
...Responsibilities Position Summary We are seeking an experienced Service Desk Manager to lead and oversee enterprise IT support operations within a... ...5+ years of experience managing enterprise IT Service Desk or Help Desk operations in a government or large enterprise environment...Contract workFor contractorsRemote workShift work- ...enjoys working on innovative solutions that help enable our clients to be productive and... ...career! KEY RESPONSIBILITIES Lead daily help desk operations by enforcing documented... ...service delivery across client environments. Manage client technology assets and operational resources...Contract workTemporary work
$67.9k - $132.5k
...Position Overview The Service Desk Shift Supervisor oversees a service-desk shift to... ...incidents and service requests. The role manages ticket queues, staff assignments, and escalations... ...and recurring issues, the position helps drive process improvements and maintain...Contract workWork at officeShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Manager. Be the first to apply!

