Concierge - Summit Ridge

Job Description

Job Description

Position Overview

Millennia Housing Management is seeking motivated Building Concierge.

The Concierge will be one of the first point of contact at Summit Ridge. This individual will have persuasive sales and marketing skills, excellent communication and negotiating abilities, and are customer service oriented. The concierge serves as a customer service/sales consultant. Basic responsibilities will be fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors. This position is to satisfy resident’s requests, questions and needs, serve as a liaison to the Management office and to provide information, tours, taking calls etc. This person will work with the Marriott to deliver a seamless experience between Tower and guests when needed.

Essential Functions and Responsibilities

• Greet residents and guests in a courteous and friendly manner as they enter the building.
• Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
• Provides brochures, floor plans and other collateral to clients.
• Maintains a clean and orderly front desk, lobby area, and storage closets were applicable.
• Prepares incident reports and correlating documentation.
• Adheres to established policies related to fair housing.
• Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner.
• Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.
• Must be team oriented.
• Check visitors in using a valid form of identification.

• Ensure every interaction receive exceptional customer service through warm greetings, suitable recommendations, and improvised solutions, if needed.
• Provide appropriate assistance as needed to residents, guests, and visitors in expedient and professional manner while adhering to company and building policies.
• Proactively seeks opportunities to meet or exceed the expectations of the resident, guest, or visitor.
• Assure prompt and positive action on all complaints, questions, and concerns.
• Ensure visitors, messengers, and vendors follow access control procedures, according to building policy.
• Control after hour access to the lobby through the admittance process.
• Screen guests and visitors in an efficient manner to expedite their admittance to the building as needed.
• Prevents losses and damage by reporting irregularities or incidents immediately to management.
• Immediately responds to emergencies to provide necessary assistance to residents, guests, and visitors.
• Respond to incidents of fire, medical emergency, activated alarms, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, suspicious activity, and other incidents or conditions.
• Maintain logs, prepare incident reports, activity reports and communicate accordingly to management, life and safety personnel and/or public safety authorities, as required.
• Performs other related duties as assigned by management.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

• High school diploma or equivalent.
• One to two years related experience or equivalent preferred.
• General knowledge of security procedures/methods and fire safety.
• CPR and First Aid Training preferred.
• Report writing experience preferred.
• Excellent written and oral communication skills.
• Ability to work independently (and in a team).

Work Conditions & Physical Demands

• Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment.
• Able to work independently or as a team member and support managers with special projects.
• Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Values We Seek

• Respect : Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
• Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
• Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
• Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.

Expected Hours of Work & Travel

Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.

EOE/Disabled/Veterans Statement

We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

Background Check Process

Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.

Acknowledgment:

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change with or without notice.