Homeowner Support Specialist (On-site)

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Position Summary The Loss Mitigation Specialist I role is responsible for establishing contact, communicating, and negotiating with borrowers, investors, and real estate agents, via verbal and written means, to resolve at‑risk mortgages. In addition, the Loss Mitigation Specialist I will review, counter, and approve loss mitigation deals within their delegated authority. Responsibilities Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines. Handles inbound and outbound calls supporting homeowner questions and helping homeowners to become engaged in loss mitigation workout assistance. Makes calls to borrowers, borrowers’ authorized representatives, and brokers. Analyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer. Addresses any borrower questions or concerns. Handles escalated files appropriately by providing an articulate and complete response. Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements. Ensures compliance with company policies and procedures. Performs related duties as assigned by management. Qualifications and Education Requirements High school diploma or equivalent, required. Bachelor’s degree, preferred. Skills, Abilities, and Knowledge Ability to obtain and maintain ongoing Mortgage Loan Originator License. Proficient in Microsoft Word and Excel. Excellence in consulting and advising customers via telephone and written communication. Understanding of debt collections in any stage of delinquency. Experience in Loss Mitigation, Collections, Foreclosure, Bankruptcy and Real Estate Owned (REO) preferred. Strong organizational skills, attention to detail, and portfolio management. Comfortable talking on the phone for extended periods. Comfortable sitting and working on a computer for extended periods, including typing and viewing a screen. Company Benefits Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave Adoption Assistance Tuition & Certification reimbursement Employee Mortgage Loan Program Employee Emergency and Disaster Fund Corporate Social Responsibility – Newrez NOW 1 company‑paid Volunteer Time Off day Matching Gifts Program – dollar‑for‑dollar up to $1,000 Access to grants, nonprofit resources, and volunteer opportunities Donations of $6,000,000+ since 2020 Participation in Employee Resource Groups by 20% of employees Equal Employment Opportunity We’re proud to be an equal opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Legal Statements CA Privacy Policy CA Notice at Collection #J-18808-Ljbffr Newrez