Resident Service Specialist

Resident Services Specialist

UDR, Inc. and its affiliated companies are seeking a Resident Services Specialist to join our team at The Flats at Palisades (575 units), located in Richardson, TX. Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents' needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service. Reports directly to Community Director, Senior Community Director or Resident Services Manager. No supervision exercised. Essential functions include move-in coordination, Onesite responsibilities, customer service administration, property condition oversight, and back-up coverage. Performance requirements include knowledge of organizational policies, problem solving, customer service, and MS Office software applications. Typical physical demands include prolonged sitting, some bending, stooping and stretching, and occasional lifting. Typical working conditions include normal office environment and periodic exposure to outside elements. Education and experience requirements include a high school diploma, two years of office experience, two years of experience in residential properties, rental operations, hotel or related business operations, and a valid driver's license. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.