Customer Service Representative

Description

Company : Dierolf Plumbing & Water Treatment

Are you passionate about delivering exceptional service while embodying a strong sense of integrity and teamwork? We're looking for a Customer Service Representative (CSR) who not only excels at helping others but also shares our core values. We believe in showing up for our customers, our team, and our community with selfless service and a drive for excellence. As a CSR, you'll be the face of our company, ensuring our customers have a seamless and positive experience every time they reach out. At Dierolf Plumbing and Water Treatment, we're not just fixing pipes-we're improving lives.

Core Values We Live By:

• Selfless Service: We put the needs of our customers first, always striving to go above and beyond to make a positive impact.

• Understanding: We listen with empathy and strive to fully understand our customers' concerns to provide tailored solutions.

• Commitment: We are dedicated to our customers and our team, always giving our best to deliver high-quality service.

• Accountability: We take ownership of our actions and work to maintain the trust of our customers and colleagues.

• Ambition: We continuously seek to grow, improve, and achieve excellence in all that we do.

What You'll Be Doing:

• Delivering a world-class customer experience over phone, text, email, chat, and in-person.

• Using Service Titan to schedule service appointments and installations.

• Answering inquiries, resolving issues, and offering tailored solutions.

• Maintaining a positive, empathetic, and professional attitude at all times.

• Communicating clearly and compassionately to help customers feel heard and supported.

• Collaborating with field technicians and other departments to get the job done right.

• Documenting customer interactions and updating records in our system.

• Assisting with various general office and administrative tasks as needed to support day-to-day operations.

• Handling light cashier duties, including processing transactions for customers that purchase items over the counter.

What We're Looking For:

• Previous experience in customer service or as a dispatcher preferred.

• Previous experience using Service Titan a plus (but we'll train the right person)!

• A confident, calm, and kind communicator.

• Excellent communication skills, both verbal and written.

• Strong problem-solving abilities with a customer-first mindset.

• Ability to multitask and handle high volumes of customer inquiries.

• Strong attention to detail and ability to work independently and as a team.

• Must be comfortable using computers, CRM systems, Outlook, Excel, Word, and other digital tools.

Benefits:

• Competitive pay

• Health insurance and elective insurances

• Paid time off and paid holidays

• Employee discounts

• Dynamic and supportive work environment and culture

• Bonuses, commission, referral program, & incentives

• Personal and professional growth opportunities

• Never work a Sunday

• Paid training