Customer Service Agent

Job Description

Job Description

Overview

CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS

Looking to rewarding work, from the safety and comfort of your own home?

We are looking for Customer Service Representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions.  In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. 

Some On-Site training is required, up to 1 week. Weekend, Night, and Bilingual Agents enjoy enhanced wages. There are a wide variety of project openings available representing some of the most recognizable brands in the world.  Schedules vary by site and program however we can usually find something that works for everyone.

This is an entry-level position that offers on the job paid training.  Compensation is commensurate with experience. While prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus.

Responsibilities

WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO EVERY DAY?

In this role, you will be responsible for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology.  As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being an all-around great asset to the team, our entry level sales representatives are responsible for the following tasks.   

KEY RESPONSIBILITIES

• Listen to and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade customers
• Explain and position products and process when interacting with customers
• Appropriately escalate customer dissatisfaction
• Ensure first call resolution through problems solving and effective call handling

Qualifications

WONDER IF YOU ARE A GOOD FIT? 

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers