Consulting Senior Customer Success Architect - Confluent Professional Multiple Cities

Senior Customer Success Architect – Confluent Location: US Remote Responsibilities Champion and advocate for the customer within Confluent. You will be the technical voice of the customer and will leverage learned technical insights & perspective while coordinating between Confluent Sales, Product, Services, Support and Training teams to drive technical success. Identify customer technical objections and develop strategies to address those blockers to adoption. Proactively support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design. Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning). Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management. Document and transfer knowledge to customers and internal teams. This assists customers in advancing their knowledge & abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers. Leverage knowledge of your customer environments and use cases to influence the roadmap of Confluent products. When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering. Required Education Bachelor's Degree Required Technical and Professional Expertise Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self‑starter who loves a fast‑paced environment Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure) Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.) Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.) Experience with Java Virtual Machine (JVM) tuning and troubleshooting Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions Ability to learn new technologies quickly, as well as a strong interest in doing so! Flexibility to travel up to 20% of the time Preferred Technical and Professional Experience Experience with Apache Kafka & Apache Flink Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc. Other Relevant Job Details Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long‑term disability coverage, and opportunities for performance‑based salary incentive programs Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law Training and educational resources on our personalized, AI‑driven learning platform where IBMers can grow skills and obtain industry‑recognized certifications to achieve their career goals Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences Projected Minimum Salary per year: $118,000 Projected Maximum Salary per year: $220,000 Employment type: Regular IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr IBM