Tech Operation Specialist (In-store/Retail store) - Korean Bilingual (New York City Metropolitan Area)

5 days onsite

Base: 80k - 90k

About Us

Dear U (The Bubble) is a global fan communication platform company originating in South Korea, dedicated to connecting artists and fans around the world through innovative digital services and IP-based content. Building on its strong presence in the global fandom industry, Dear U is now expanding its footprint in the United States.

As part of this U.S. expansion, Dear U is preparing to launch a flagship retail and fan experience destination in the heart of New York City. This new location will bring the Bubble experience to life through exclusive merchandise, immersive brand experiences, and special artist-related events, creating a unique space where fans can connect more closely with the artists they love.

We are seeking talented professionals to join us during this exciting stage of growth and help establish Dear U’s presence in the U.S. market. Our team will play an important role in delivering exceptional customer experiences, operational excellence, and meaningful fan engagement. (DEARU)

Position Overview

We are seeking a hands-on In-Store/Retail Store Tech Operation Specialist to support the technology infrastructure and connected devices used throughout our New York flagship retail and fan experience destination. This role will be responsible for the day-to-day operation, monitoring, troubleshooting, and coordination of store technology, including network connectivity, display systems, embedded card readers and payment-related devices, audio equipment, computers, kiosks, and technology used for in-store events and stage programs. The ideal candidate is comfortable working directly with hardware and networks in a fast-paced retail environment and can respond quickly when technical issues affect store operations or guest experiences.

Key Responsibilities

- Monitor, maintain, and troubleshoot the store’s day-to-day IT and network environment, including wired and wireless connectivity, routers, switches, access points, and connected devices.

- Support computers, tablets, kiosks, printers, scanners, and other technology used by store employees and guests.

- Maintain and troubleshoot digital display equipment, monitors, commercial screens, media players, and related signal or connectivity issues.

- Support embedded card readers and other payment-related hardware by identifying device, connectivity, and basic configuration issues and coordinating with payment or technology vendors when necessary.

- Set up, test, operate, and troubleshoot audio equipment, including speakers, microphones, mixers, and other sound equipment used for daily store operations and events.

- Provide technical setup and on-site support for stage events, artist-related activations, performances, presentations, and other in-store programs, including display, audio, computer, network, and related event equipment.

- Perform pre-event testing and technical readiness checks to help ensure devices, network connections, displays, and audio systems are operating properly before programs begin.

- Respond promptly to technical issues during store hours and events, identify root causes where possible, and minimize operational downtime.

- Coordinate with internal teams, Headquarters, external IT providers, equipment vendors, and service partners for escalated troubleshooting, repairs, replacements, installations, and system updates.

- Maintain basic documentation and inventory records for store IT assets, equipment assignments, device configurations, warranties, and service history.

- Support installation, configuration, testing, and deployment of new store technology and devices as business needs evolve.

- Provide basic technical guidance and support to store employees on proper use of systems and devices.

Qualifications

- 2-3+ years of experience in IT support, technical operations, network support, AV technology, retail technology, or a related hands-on technical role.

- Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Network Administration, or a related field preferred

- Practical experience troubleshooting computers, peripherals, network connectivity, and connected devices.

- Experience supporting digital displays, kiosks, card readers/payment hardware, audio equipment, or similar commercial technology strongly preferred.

- Ability to set up and troubleshoot equipment used for live events, presentations, performances, or stage programs is a strong plus.

- Ability to communicate clearly with non-technical users, internal teams, and external vendors.

- Ability to work independently while coordinating effectively with cross-functional teams.

- Ability to work fully on-site in New York City and maintain flexibility for evenings, weekends, store events, and special activations as needed.