Patient Service Representative

Patient Service Representative

We are seeking a Patient Service Representative to join our team!

Rocking Horse Community Health Center (RHCHC) is a Federally Qualified Health Center (FQHC) that provides healthcare services to the Clark and Madison County communities.

The organization is looking for an individual to join our Patient Service Representative team. Patient Service Representatives are responsible for providing support for the daily activities of the medical office including filing, phone coverage, appointment scheduling, patient registration and referrals. Proficiency in Spanish language in addition to English is a plus.

This opportunity has a generous compensation package. You will be offered Medical, Dental & Vision benefits, Company Paid Life, LTD insurance, and the potential to earn and accrue up to 4 weeks of PTO per year along with 10 paid holidays.

RHCHC is located within walking distance of downtown Springfield which offers a wonderful variety of locally owned & operated eateries, bakeries & coffee shops. Springfield is centrally located between Dayton & Columbus which offers a high quality of life, low cost of living in Southwestern Ohio. Clark County has excellent school systems and is home to Clark State College and Wittenberg University.

Position Title: Patient Service Representative

Primary Service Center: Springfield, Ohio (South Limestone Location)

FLSA Status: Non-Exempt – Hourly position

Work Hours: Full-time, 40 hours per week

Education Requirements:

High school diploma or (GED) is required.

Willingness to learn necessary types of computer applications including electronic health record system.

Ability to work in a team environment and maintain good working relationships with co-workers and patients.

Ability to work under pressure in a fast-paced environment is required.

Previous experience in a patient care setting and medical terminology is preferred.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Education and or Experience: High School diploma or general education degree (GED); or one to three months' related experience and or training; or equivalent combination of education and experience.

2. Language Skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence using accurate spelling and grammar. Ability to effectively present information in one –on –one and small group situations to customers, clients, and other employees of the organization.

3. Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money.

4. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several variables in a variety of work situations.

5. Computer Skills: To perform this job successfully, an individual must be proficient in general use of Database software and Word processing software and typing ability; and have the ability to learn and proficiently use additional computer programs.

6. Certificates, Licenses, Registration: A current driver's license and an acceptable driving record is required. An individual who poses a direct threat to the health and safety of himself/herself or others in the workplace will be deemed not qualified for this position.

7. Other Skills and Abilities: The duties of this position are performed within the mission, vision, and values as defined by the Board of Directors. Must demonstrate an understanding of the role of Federally Qualified Health Centers as a safety net for all Primary Care Medical Home persons without regard for their ability to pay for services; appreciate patient-centered care in a medical home; and be committed to quality, comprehensive services through a team approach (excellent interpersonal communication and organizational skills are also necessary).

8. Confidentiality: Staff is required to understand the privacy policies and procedures. Patient Health Information (PHI) is confidential, only the minimal amount of PHI necessary to accomplish the internal purpose is to be shared or released by staff. Only PHI relevant to job duties may be accessed.

9. Adaptability: Ability to keep receptive to change and new ideas for improvement of work processes. Ability to consistently follow instructions, both verbal and written, as well as established policies and procedures.

10. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, feel and talk and hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk. The employee must occasionally lift and or move up to 25-30 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

11. Customer Service Skills: Excellent interpersonal communication skills, treating all patients and coworkers with respect, courtesy and dignity. Focus on treating people from all walks of life.

12. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position involves regular interaction with patients and other members of the general public. In working directly with the general public patient population, regular exposure to various fragrances, including but not limited to perfumes, colognes, toiletries, cosmetics, air fresheners, and natural bodily odors will occur. The noise level in the work environment is usually moderate. Occasional exposure to blood, body fluids, or tissues, may occur. Schedule is dependent upon organization and patient needs, and may include evenings and weekends. May be sent home if demand is low, or be requested to work overtime when demand is high.