Front Desk Guest Services Supervisor

Job Description

Exciting opportunity to join 59 unit Branson Cedars Resort in beautiful Ridgedale, MO. We offer a thriving work environment with many opportunities for advancement and growth. We strive to create memories that last a lifetime for our owners and guests.

At Hilton Grand Vacations, we set the standard for creating exceptional experiences and fostering positive change within our industry and communities.

In this pivotal role, you will lead a dedicated team, ensuring that each guest enjoys an unparalleled and memorable stay from the moment they arrive until the moment they depart. Your leadership will be key in delivering the highest level of service and creating lasting impressions.

Here's why you will love it here:

•Enjoy excellent benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.

•Take advantage of numerous learning and advancement opportunities to fuel your professional growth.

•The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.

•Benefit from a company culture that values work-life balance and family-friend.

•Comprehensive 401(k) program with company match contributions to help secure your financial future.

•Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.

•Additionally, a range of exclusive perks is available to improve your overall employee experience and well-being.

Responsibilities:

•Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.

•Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.

•Ensures the provision of special services to owners and guests.

•Handles personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.

•Maintains a positive cooperative work environment between staff and management.

•Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.

•Supervises payroll hours and reports.

•Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.

•Assists with owner and guest activities and recreation as the need arises by management.

•Leads key control procedures.

•Oversees Shuttle operations.

•May be required to do other duties and special projects as assigned by Senior leadership.

Qualifications:

•Previous supervisory experience in Timeshare Front Desk Operations.

•TSW and AS400 knowledgeable, understanding the timeshare closing of TSW.

•Demonstrate key leadership skills such as integrity, professionalism, and confidentiality.

•Previous experience in a customer service role.

•Excellent verbal and written communication skills.

•Proficiency in computer use and related software applications.

Hospitality schedule: variable shifts including days, nights, weekends, holidays.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.