Quality Control Analyst

Quality Control Analyst

Location: Vienna, VA or Pensacola, FL Type: Contract, extension probable Compensation: W-2, rate is negotiable Work Model: Hybrid – 3 days onsite and 2 days remote Hours: 40 hrs/week Security Clearance: No clearance but full background check which includes criminal, credit and fingerprinting

Responsibilities

• Review, analyze, and report on client's quality, service, and controls to improve operational efficiency and effectiveness, mitigate risk, and remediate operational and regulatory vulnerabilities.
• Conduct quality control reviews of documentation, processes, and/or systems to ensure compliance with federal and state regulatory requirements, industry standards, and operating procedures.
• Maintain data in the quality control system platform to ensure adherence with regulatory government agencies requirements.
• Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements.
• Maintain and update quality control procedural manuals, job aides, and tools.
• Evaluate decisions, process adherence, and regulatory requirements for compliance with applicable laws and guidelines.
• Assess documentation for completeness, accuracy, and adherence to internal standards to identify issues and reduce potential risk exposure.
• Perform and validate comprehensive gap analyses to identify root causes of process gaps and compliance failures.
• Review and audit documentation, files, and transactions for process and documentation compliance.
• Develop solutions for quality issues and assist with the implementation of corrective actions.
• Ensure quality through data integrity and risk management.
• Stay informed on industry, federal, and state regulatory changes and understand impacts on processes.
• Recognize red flags/misrepresentations and report appropriately.
• Research escalated issues and collaborate on resolutions.
• Gather, analyze, and synthesize data for presentations and reports.
• Assist in maintaining a compliant Quality Control Program.
• Maintain organized documentation related to quality and deficiencies.

Requirements

• Bachelor's Degree in Business Administration, Auditing, or related field or equivalent training, education, and experience
• Basic knowledge or experience of the banking industry
• Familiarity with credit union, lending, or banking principles, systems, policies, and techniques
• Experience identifying analytical problems, diagnostic methods, and solving complex issues
• Customer service and relationship management skills
• Creative problem-solving and decision-making skills
• Strong organizational, planning, and time management skills
• Ability to interpret, apply, and follow data, instructions, and regulations accurately
• Effective presentation skills for conveying findings clearly across all organizational levels
• Experience managing multiple priorities independently or within a team
• High attention to detail and ability to meet deadlines
• Proficiency in Word, PowerPoint, and spreadsheet software
• Research, analytical, and problem-solving abilities
• Knowledge of operational and regulatory risk controls and practices
• Basic understanding of client functions, policies, services, systems, and organizational objectives

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.