Sr. Operations Manager

Job Description Job Description Responsible for overseeing all operational aspects of a branch distribution center. Specifically, improving branch performance, productivity, efficiency, and profitability while managing a team of managers, supervisors, and other direct reports ( This is meant to be a guide. Duties may vary dependent upon management.) Essential Position Functions: Responsible for the optimization of branch distribution processes and procedures. Continuously evaluate and improve operational processes to enhance productivity, reduce costs, and streamline operations with a focus on fulfillment, logistics, and customer service. Train, direct, and evaluate employee performance to ensure consistent adherence to branch and organizational productivity and safety goals. Drive continuous improvement of branch service levels through the implementation of standard operating procedures and the daily review of applicable reports utilizing key performance indicators (KPIs) including on-time delivery, order fill rate, warehouse efficiency and driver route performance. Oversee the management of fleet/equipment repairs, and preventative and routine maintenance to ensure compliance with transportation related regulations (OSHA, DOT) and adherence to company standards and policies. Champion a customer-focused approach by collaborating with departments throughout the organization and leading investigations to resolve and address root cause of service-related inquiries. Analyze and review monthly P&L to identify trends and opportunities to implement process improvement and cost reduction strategies that will lead to the optimization of branch financial performance. Promote safe work behaviors, activities, and conditions by conducting safety audits, leading branch safety meetings, and championing company safety initiatives. Actively promote safe driving behaviors and manage performance through direct observation, driver safety programs, and reviews of telematic data (if available). Other duties as required. This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company. Education and/or Experience: High school diploma or GED required. Bachelor’s degree in management, Logistics, Business, or related field, or equivalent years of relevant work experience. 10+ years’ operational experience in a logistics or distribution environment, with minimum of 7 years at supervisory or management level. Self-motivated and able to motivate others. Working knowledge of budgets, forecasting and metrics. Strong analytical skills Must have intermediate Microsoft Office (Word, Excel, Outlook) skills. Must be able to efficiently use a Windows-based computer. Ability to prioritize and complete assignments accurately and in a timely manner. Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment. Strong interpersonal, organizational, oral, and written communications skills. Must be able to read and communicate in English, for safe and effective performance of the job and business operations. Must be able to work alone, and with a team. Must be able to pass a drug screen and criminal background check. Work Environment: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Regularly required to walk and stand continuously for long periods of time. Talk or hear, both in person and by telephone. Reach with hands and arms. Specific vision requirements include close vision, distance vision and the ability to adjust focus. Lift up to 50 lbs. Ability to push/pull/leverage up to 75lbs. Mental Demands Regularly required to use written and oral communication skills. Will interact regularly with managers and staff. Must be able to work independently with little supervision. Work Environment Employee works in both office and warehouse environment where noise levels will vary. Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.