Administrative & Program Support Assistant

Want a fulfilling role supporting impactful training programs without being front-and-center in every class? Join Harmar Mobility, a Great Place to Workcertified organization dedicated to lifting liveswithin our team, among our dealer network, and across our communities.

The Administrative & Program Support Assistantplays a critical behind-the-scenes role in ensuring Harmars installation training programs run smoothly, professionally, and consistently. This position focuses on training coordination, class logistics, LMS administration, documentation, and classroom support , with limited facilitation responsibilities. This role is ideal for someone highly organized, detail-oriented, and comfortable supporting instructors and learners in a dynamic training environment.

Training Program & Administrative Support

• Manage learner registrations, class rosters, waitlists, and scheduling within the Learning Management System (LMS).
• Track course completions, certifications, assessments, and evaluations with a high degree of accuracy.
• Maintain training records, attendance logs, scorecards, and performance reports.
• Serve as a point of contact for internal teams and external learners regarding training logistics and enrollment.

Class & Facility Support

• Prepare classrooms and training labs before sessions, including materials, equipment, and signage.
• Coordinate classroom setup, breakdown, cleanup, and reset between sessions.
• Ensure the Training Center and Lift Lab remain clean, organized, and customer-ready.
• Support visiting learners, instructors, and guests during training events.

Content & Materials Support

• Assist with maintaining and updating training materials, presentations, job aids, SOPs, and reference documents.
• Coordinate printing, version control, and distribution of training resources.
• Support upkeep and inventory tracking of training equipment, tools, and demo units.

Limited Training Delivery Support

• Support instructors during hands-on activities as needed.
• Occasionally assist with facilitation of small segments of training once fully onboarded and trained.

Key Accountabilities

• Accurate and compliant training records and LMS data
• Well-organized, professional training facilities
• Smooth execution of training logistics and scheduling
• Reliable administrative support for the Training Manager and trainers
• Positive learner experience before, during, and after training

Requirements

• Associates or Bachelors degree in education, business, communications, or related field OR equivalent professional experience
• 13 years experience in training coordination, administration, or program support
• Experience working in an LMS or similar system strongly preferred

Skills & Competencies

• Strong organizational and time-management skills
• High attention to detail and accuracy
• Clear written and verbal communication skills
• Proficiency with Microsoft Office and Google Workspace
• Comfortable coordinating multiple priorities in a fast-paced environment
• Team-oriented and service-minded approach

Behavioral Qualifications

• Alignment with Harmars Core Values
• Professional, proactive, and dependable
• Comfortable supporting others behind the scenes
• Willingness to assist with hands-on tasks in a team environment

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