Client Implementation Specialist

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

As a Client Implementation Specialist - Prime Services, you will be responsible for managing the front-to-back execution of onboarding and transition projects for institutional clients across Prime Brokerage, Clearing, Custody, and Financing. Working under the regional Implementation Lead, you will coordinate internal stakeholders, ensure adherence to governance standards, and deliver a smooth and timely onboarding experience for high-value clients in Asia.

Key Responsibilities

Client Onboarding & Implementation
• Serve as the day-to-day lead for onboarding projects, acting as the key coordination point between the client and internal teams.
• Develop and maintain detailed project plans outlining all onboarding tasks, owners, dependencies, and timelines.
• Facilitate the execution of onboarding deliverables such as legal documentation, KYC/AML, account opening, connectivity, margin setup, and reporting.

Internal Coordination
• Coordinate across internal teams, including Sales, Product, Operations, Technology, Legal, Compliance, Credit Risk, and Client Coverage, to ensure delivery readiness.
• Proactively track project milestones, identify risks and delays, and escalate to the Implementation Lead where required.
• Drive resolution of operational or process issues in a timely and transparent manner.

Client Communication
• Maintain structured and professional communication with clients during onboarding, including hosting regular status updates and issue resolution calls.
• Support senior stakeholders on client-facing meetings and documentation preparation as needed.
• Ensure a consistent and positive client experience throughout the implementation lifecycle.

Governance & Control
• Ensure all onboarding activities comply with Standard Chartered's policies and applicable regulatory requirements (e.g., MAS, SFC, HKMA).
• Maintain audit-ready records of project plans, communications, and sign-offs.
• Support regular governance reporting on onboarding metrics, project status, and control breaches.

Continuous Improvement
• Identify and share pain points, inefficiencies, and recurring issues to help improve onboarding processes and tools.
• Contribute to documentation updates, process playbooks, and internal knowledge-sharing initiatives.
• Participate in working groups and forums focused on onboarding innovation or client experience enhancements.

Skills and Experience

• Strong project management and organisational skills
• Excellent communication and interpersonal skills, both written and verbal
• Ability to manage competing priorities and deadlines
• Client-focused mindset with a commitment to service excellence
• High attention to detail and strong control mindset
• Comfortable working in a matrixed, global environment

Role Specific Technical Competencies

• Business Facilitation
• Manage Change
• Service Delivery Operations
• Client Relationship Management
• Communication Skills
• Product Knowledge

Qualifications

• 6+ years of experience in Prime Brokerage, Institutional Onboarding, Client Implementation, or Financial Markets Operations (especially FX and Rates).
• Knowledge of Prime Services offerings, including clearing, custody, margining, and financing is strongly preferred.
• Proven ability to manage multiple projects and stakeholders in a time-sensitive environment.
• Experience working with hedge funds, asset managers, or institutional clients is highly advantageous.
• Familiarity with KYC/AML, documentation, and regulatory onboarding requirements in Asia.
• Bachelor's degree in Finance, Economics, Business, or a related field.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Expected annual base pay range for the role is 100,000 USD to 135,000 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations Visit our careers website

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