Dispatcher

Dispatcher

The Dispatcher plays a key role in coordinating towing resources to ensure vehicle pickups and deliveries run smoothly, supporting overall branch productivity and business growth. This position focuses on providing outstanding customer service to towing partners while efficiently managing capacity and resource demands to meet on-time performance goals.

Responsibilities

• Direct daily activities related to towing operations to achieve on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize productivity across the towing network.
• Plan future-day resource requirements and coordinate with towing partners to secure the necessary truck capacity.
• Identify when demand exceeds available tow truck capacity and engage additional resources from part-time networks.
• Monitor transportation costs and identify opportunities to improve efficiency and reduce expenses.
• Recruit new towing partners to expand and strengthen the towing network.
• Provide drivers with all required documentation for each pickup and delivery to ensure accurate and timely service.
• Monitor work-in-progress and make real-time adjustments to schedules and assignments to maintain timely performance.
• Identify and escalate issues or concerns related to transportation activities to management for resolution.
• Build and maintain a strong working relationship with the transportation team to support coordinated operations.
• Establish and maintain positive, professional relationships with all tow drivers to promote effective communication and collaboration.
• Review and analyze transportation reports, including time performance metrics, to identify trends and improvement opportunities.
• Comply with all safety guidelines as well as company policies and procedures in daily operations.
• Perform other related duties as assigned to support the efficiency and effectiveness of towing and transportation activities.

Essential Skills

• At least 1 year of dispatching experience.
• Proven ability to handle multiple tasks at once in a fast-paced environment.
• Strong organizational skills with a focus on accuracy and attention to detail.
• Experience coordinating logistics or transportation activities.
• Effective communication skills to support strong customer service for towing partners.
• Ability to build and maintain positive working relationships with drivers and internal teams.

Additional Skills & Qualifications

• Experience in logistics, transportation coordination, or related operational roles.
• Customer service experience, particularly in a dispatching or logistics environment.
• Ability to analyze reports and performance metrics to support continuous improvement.
• Comfort using basic office and dispatch tools to manage schedules, documentation, and communication.

Work Environment

This role is fully onsite, working Monday through Friday from 8:00 a.m. to 5:00 p.m. The position operates in a professional office and operations environment focused on towing and transportation coordination. The Dispatcher works closely with tow drivers and the transportation team throughout the day, frequently communicating by phone and digital tools to manage schedules, assignments, and documentation. The work involves managing multiple priorities simultaneously and requires consistent adherence to company policies, procedures, and safety guidelines.

Job Type & Location

This is a Contract to Hire position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully onsite position in Indianapolis, IN.