Customer Success Manager

Managing a high-performing Customer Success team across DACHEE, the full-time Manager of Customer Success will be responsible for team performance, building operating models, and driving commercial capabilities while fostering a revenue-generating mindset within the organization. Key responsibilities Oversee team performance metrics, including retention, expansion, and customer health throughout the post-onboarding lifecycle Develop and implement the team's operating rhythm, including goal-setting, performance reviews, and accountability structures Coach and mentor team members to enhance their commercial conversation skills and overall capability in customer success Required qualifications Proven experience managing Customer Success or Customer Experience teams in a SaaS environment with a focus on commercial outcomes Background in sales or a commercially structured Customer Success function, emphasizing revenue generation Experience in building or overhauling Customer Success processes and operating models in a scale-up context Data fluency with the ability to analyze performance trends and translate insights into actionable strategies AI Fluency Level 4 or equivalent experience in developing AI-powered tools or systems for customer success