Jack In The Box - ASSISTANT RESTAURANT MANAGER

Overview Position Summary: Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Primary responsibilities are to provide excellent internal service, external service, and building restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements. Key Duties/Responsibilities Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and team members; identifies and develops internal candidates for management and Team Leader. Works with restaurant team to ensure effective execution of "My Promise to You" and the Service Profit Chain; creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance while adhering to company procedures; recognizes and rewards employees appropriately. Understands and utilizes JIB systems, processes, and tools; and complies with all state and federal labor laws and regulations. External Service: Manages daily activities to achieve excellence in restaurant operations. Ensures guests receive an exceptional experience by properly training employees and holding the restaurant team accountable for consistently delivering excellent guest service and food quality. Monitors adherence with all JIB systems, procedures, and food safety requirements; reviews practices and modifies as needed to continuously improve the guest experience. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner; ensures positive resolution. Maintains a positive brand image by ensuring consistent food quality, guest service, and restaurant cleanliness & maintenance. Serves as a role model for excellent guest service. Higher Profits: Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each period, including I&E, quality and service reports, health inspections, HACCP, etc.; identifies trends and consults with management on implementing action plans for improvement; uses data to analyze business results; develops and executes action plans to increase restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business; considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals. Selection Skills/Qualities Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to manage with integrity, honesty, and trust that promotes the Jack in the Box culture and values and embraces the Service Profit Chain and "My Promise To You"; demonstrates high ethical standards; treats employees and guests with respect; actively listens and communicates timely, clearly, and accurately with management team and team members. Remains calm under pressure and effectively manages challenges. Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for employees to learn; identifies employees\' potential and fosters development for promotion to the next level; demonstrates patience and commitment toward development of values and effective job performance; ensures restaurant team receives recognition and expression of gratitude. Provides quality and timely performance feedback. Guest Focus: Is passionate about providing a high-quality guest experience and understands guests\' perspectives; focuses efforts on ensuring consistent, quality service that exceeds guests\' expectations; demonstrates guest service techniques in a fast-paced environment. Food Quality/Safety: Demonstrates strong awareness and concern for food quality and safety, and restaurant cleanliness; dedicated to consistently serving great food to guests; demonstrates ability to utilize systems and perform duties within established structure. Business Management: Adjusts to multiple demands, shifting priorities, ambiguity, and change; understands the importance of change and supports change initiatives; maintains a strong sense of urgency. Makes high-quality decisions based on experience, policy, and procedure; exercises discretion and independent judgment on important restaurant business matters; attends to priorities, delegates, and follows up; demonstrates attention to detail and organization. Performs other related duties as required. Qualifications Education - High School Diploma, GED or equivalent required. Associate\'s or Bachelor\'s degree preferred. Experience - Internal Promote: Minimum of 1+ years of experience as a Shift Leader or 1 year as an Assistant Manager in a customer service environment; must be 100% certified in all workstations. External Recruit: Minimum of 3 years of experience as an Assistant Manager with some P&L responsibility. Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Assistant Manager training classes; must be ServSafe certified. Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; ability to perform basic math; proven analytical skills; and good organization and planning skills. Self-starter who takes initiative and willingly accepts responsibility. Working knowledge of personal computers and related software applications. Must possess a valid driver\'s license, insurance, and use personal vehicle to make bank deposits and travel to other locations as required. Demonstrates integrity and ethical behavior. Physical Requirements - Ability to stand and walk approximately 85-95% of shift; ability to lift and carry 10-65 lbs; ability to move throughout the restaurant; ability to operate restaurant equipment and drive a motor vehicle; ability to operate a computer keyboard. Competencies Organizational Competencies: Customer Focus; Dealing with Ambiguity; Learning on the Fly; Problem Solving. Position Competencies: Composure; Confronting Direct Reports; Developing Direct Reports and Others; Ethics and Values; Hiring and Staffing; Integrity and Trust; Managerial Courage; Motivating Others; Priority Setting; Drive for Results; Self-Knowledge; Sizing Up People; Building Effective Teams; Managing Vision and Purpose. Reasonable Accommodation - Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court. #J-18808-Ljbffr Giants Baseball & Softball Camps