Product Manager

Job Summary

PODS is reimagining the moving and storage experience and were building products and services that make it easier for customers to plan book and manage their move. Were looking for a Senior Product Manager to develop new capabilities and improve existing offerings across our core product portfolio. This role connects customer needs business priorities technology and operational requirements to deliver products that improve the customer experience drive revenue growth and increase operational efficiency.

This role will report to the Director of Core Product and own the strategy roadmap and performance of an assigned product area. With a high degree of autonomy you will develop a three-year vision aligned with the broader portfolio strategy create annual roadmaps and work with engineering and business partners to deliver them. You will collaborate across product design engineering operations marketing sales customer experience finance and analytics. Success requires excellent written and oral communication strong analytical skills sound business judgment and the ability to influence cross-functional teams. You should be comfortable understanding technical complexity contributing to engineering discussions and balancing customer value business impact and operational feasibility.

Were excited about the future of moving and if youre passionate about delighting customers in a rapidly evolving space this role is for you!

A Day in The Life

Here at PODS our product teams work closely with engineering design and business partners to solve customer problems and deliver measurable results. You will turn a long-term vision into prioritized initiatives clear requirements and actionable user stories working in an Agile environment to deliver improvements iteratively. You will use data customer research market insights and frontline feedback to identify opportunities and test assumptions. Day to day you will align stakeholders make tradeoffs manage dependencies and support product launches and operational readiness. We learn rapidly by testing new experiences measuring their impact and incorporating those learnings into the roadmap. If you enjoy taking ownership of complex problems and working across teams to improve the customer experience this role may be a great fit for you.

About PODS

As an industry leader in moving and storage PODS offers personalized solutions tailored to customers unique needs specifically those planning long-distance moves. We provide flexibility and control that other moving methods lack including built-in storage adjustable scheduling and the ability to load and unload belongings on your own schedule. Additionally we provide a comprehensive moving experience including multiple container sizes PODS City Service packing supplies connection to trusted local labor providers and even car shipping.

Responsibilities

Own the vision strategy and roadmap for an assigned product area within PODS core product portfolio prioritizing opportunities based on customer needs business value and operational impact

Use customer research data analysis market insights and stakeholder feedback to identify problems assess opportunities and develop business cases and product recommendations

Lead end-to-end product delivery with engineering design and business partners translating priorities into clear requirements user stories and acceptance criteria while managing dependencies and tradeoffs

Align cross-functional stakeholders on product priorities launch plans and operational readiness; communicate progress risks and decisions to the Director of Core Product and other leaders

Define and own success metrics for customer adoption satisfaction financial results and operational performance; design experiments evaluate results and continuously improve products after launch

Basic Qualifications

- Bachelors degree

- 7 years of product or program management product marketing or technology experience

- 5 years of technical product or program management experience

- Comfort with SQL and data analysis

- Experience contributing to engineering discussions around technology decisions and strategy related to a product

- Experience in building customer-facing products utilizing a multi-year roadmap

- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

- Demonstrated ability to deliver with complete independence in situations where product strategy is not yet defined

- Experience with end-to-end product delivery

- Experience working directly with Engineers on product enhancements

Preferred Qualifications

- Bachelors or Masters degree in business technology engineering economics or a related field

- Experience building and scaling consumer-facing products services or enterprise capabilities

- Entrepreneurial and inventive spirit with a track record for delivering results in fast-moving and demanding environments

- Experience in project management methodologies business analysis or process improvement

- Experience in logistics transportation retail technology or service-based industries

Required Experience:

IC