Registered Nurse RN Telehealth ICU Services

Primary City/State: Mesa, Arizona Department Name: Tele Intensivists Work Shift: Day Job Category: Nursing Nurses are the heartbeat of health care and we are committed to keeping our nurses’ hearts happy and healthy. This means investing in the holistic health and happiness of our nurses—through better pay, better benefits, better opportunities and a better community. Join Banner Health's innovative TeleICU team as an RN Telehealth Services specialist, where you'll monitor and provide surveillance for ICU, PCU, and CAF patients using advanced remote technology. In this role, you'll identify adverse trends and intervene proactively before they become critical outcomes, collaborating with bedside staff as a valued resource and partner in delivering excellent patient care. Location: This position offers a hybrid work environment (2 days remote, 1 day in office) after completing orientation. Must be local to our facility – Banner Health Corp Mesa (525 W Brown Rd, Mesa, AZ 85201) Schedule: 36 hours per week worked in 12 hour shifts, 6am – 6:30pm, weekend and holiday rotation. We cover the holidays and weekends. 3–4 weekend days per schedule and rotating set holiday schedule. Requirements: Qualified candidates must have an active RN license and ICU nursing experience, with the ability to obtain a Nevada nursing license and fingerprint clearance card after orientation. At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings— from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi‑specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position assists with comprehensive care coordination in patient populations as assigned in accordance with established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards including telehealth nursing guidelines. Coordination and outcome measurements are provided via audio/visual technology, collected and other interfaced data elements in a remote operations center (ROC).

CORE FUNCTIONS

Participates in population health management across the continuum to achieve optimal clinical, financial, operational, and patient satisfaction outcomes. Collects and reviews patient information while applying appropriate standards of care. This includes reviewing patient history and physical and assures admission data entry for Telehealth database is completed within appropriate timeframe. Continually examines available information obtained by other health care team members to assist in safe patient care, maintain quality metrics and drive system reporting outcomes. Completes audio visual assessments and reassessments according to patient need and as outlined in Telehealth standards of care. Evaluates and collaborates with the interdisciplinary team in a timely manner while monitoring patient progress towards goals, response(s) to treatment(s)/intervention(s), and expected outcomes. Reviews and suggests revisions to the plan of care to reflect patient needs based on evaluation of the patient’s ongoing condition(s). Documentation reflects objective/subjective data and if applicable, patient’s response. Documentation is timely and in accordance with applicable policy(s). May participate in research activities. Participates in unit or facility shared leadership and may join Shared Leadership committee or council. Interacts with patients, families, and visitors in regards to technology and role of Telehealth. Serves as a resource to other staff members and facility based clinical teams while precepting and mentoring when appropriate. Uses skilled communication and promote collegiality between staff, providers, and leaders in order to achieve optimal clinical and operational outcomes. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating Banner core and leader behaviors each and every day. Maintains professional and technical knowledge by attending educational workshops and completing all mandatory education. Strongly encouraged reviewing professional publications, establishing personal networks, and participating in professional societies. Interacts with all levels of staff in a variety of departments and facilities. Internal customers include all levels of Telehealth nursing management and staff, telehealth providers and technical teams. External customers include patients and patient families, all levels of bedside nursing management and staff, medical staff, and all other members of the interdisciplinary health care team. Employs skilled communication when interacting with other health care providers in numerous settings in order to report and ask for or clarify information. Synthesizes and prioritizes data from multiple sources to provide support for the human response of the patient and family to changes in health status.

MINIMUM QUALIFICATIONS

• Minimum of five years of recent clinical experience as a registered nurse in the specialty area required. Must possess a current, valid RN license in state of practice, temporary RN license in state of practice, or compact RN licensure for current state of practice. ACLS and BLS certifications are required as indicated in the specialty area of practice. Must be able to demonstrate EKG proficiency.
• Additional certification or continuing education may be required based on area of practice.
• Relates throughout the interview process the experience, training and education needed to perform the job. Experience in the clinical area for which he or she is applying is required. Must maintain clinical performance competencies appropriate to the area in which they work as demonstrated through annual validations indicated per Telehealth. Experience must include working in an acute care setting within the past 12 months as a Registered Nurse in the specialty area.
• Must demonstrate critical thinking, effective communication skills, problem‑solving abilities, customer service and collaboration, time management skills, and Telehealth computer program literacy. Must demonstrate ability to work effectively in an interdisciplinary care model and changing environment.

PREFERRED QUALIFICATIONS

Bachelor’s Degree preferred. Specialty Certification preferred. Additional related education and/or experience preferred.

DATE APPROVED 12/30/2014

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