Technical Support Analyst

Technical Support AnalystElliott Davis pairs forward-thinking tax, assurance and consulting services with industry-leading workplace culture. Our nine offices — located in the fastest growing cities in the US — are built on a foundation of inclusivity, collaboration, and collective growth. We work daily to provide exceptional service to our people, customers, and our communities. Audit and assurance services are provided by Elliott Davis, LLC (doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA firm.The Technical Support Analyst is responsible for providing desktop support and limited desktop administration for the Firm's in-house employees, contract employees, and remote employees. This person will work with internal clients and peers in the identification, escalation, and resolution of issues, delivery of projects, software/hardware testing, training, and product documentation support. This position is envisioned as an opportunity for an entry-level technology professional with a moderate degree of existing experience, a positive attitude, and a high interest level in technology to provide world-class support and service in an exciting and fast-paced environment.ResponsibilitiesMaintaining, repairing, and troubleshooting desktop hardware and software packages, as well as mobile desktop hardware and software packages, including devices such as Android and iPhoneLoading workstations for new hires, including desk and office setup with required hardwareCreating documentation such as guides for end-users that describe steps for operating various hardware and software platformsHelping maintain our firm's internal IT ticketing system, ensuring ticket issues are resolved efficiently and in a timely mannerWorking closely with various firm members to answer their technical inquiries, debug issues, and make recommendationsAssist with troubleshooting and resolution of trouble tickets across Firm footprint, including but not limited to: phone support, remote support, onsite supportDocument procedures and best practices when necessaryRequirementsBachelor's degree strongly preferredPeriodic travel is required for projects, training, office relocations, office visits, or to assist other Support AnalystsThis is a fulltime in-office role with the ability to work remotely on a limited basis after training1-2 years' professional experience working in IT, tech-support, or related fieldPrevious customer service experience strongly preferredFamiliarity with technical concepts, practices, and procedures including Active Directory, workstation imaging, and Microsoft System CenterProactive nature and ability to rely on your experience and judgement to plan and accomplish goalsExcellent written, communication, and social skillsThe ability to work both independently and collaboratively with a teamStrong analytical and critical-thinking skills; ability to develop creative solutionsAbility to occasionally lift up to 50 pounds