Quality Manager

Position Overview Hollingsworth recently launched a new wheel and tire repackaging facility in Mishawaka, IN, and is seeking a Quality Manager to lead the site’s quality function, build strong quality systems, and ensure all customer and regulatory requirements are met. In this role, you will provide strategic and hands-on leadership for quality operations, partner with site and customer leadership, and build a culture of accountability and continuous improvement. You will oversee issue resolution, audit readiness, quality performance, and the processes that protect product integrity and customer satisfaction. Key Responsibilities Quality Issue Resolution Lead the site’s response to quality issues, including containment, root cause analysis, corrective action, and verification of effectiveness Own customer complaint resolution and ensure timely, accurate corrective action submissions Direct inspection and validation activities for incoming and repackaged wheel and tire products Oversee non-conforming material controls, including quarantine, hold, disposition, and escalation Establish accountability for defects related to packaging, labeling, handling, and product integrity Process Improvement Set quality improvement priorities using performance data, customer feedback, and operational risk Partner with operations leadership to improve repackaging workflows, handling standards, and process controls Lead scrap reduction, defect prevention, and cost-of-poor-quality initiatives Approve and maintain work instructions, quality procedures, and process controls Champion continuous improvement activities and ensure actions produce measurable results Customer & Supplier Support Serve as the primary site contact and escalation point for customer quality concerns Oversee PPAP, APQP, and related customer documentation requirements as applicable Lead communication with customers and suppliers to resolve quality issues and protect business relationships Ensure customer portals, scorecards, and required responses are monitored and completed on time Quality Systems & Compliance Own the site quality management system and ensure compliance with customer requirements and applicable standards, including ISO 9001 and IATF Lead internal, customer, and third-party audits, including preparation, corrective actions, and follow-through Ensure quality documentation, including control plans, PFMEA, process flows, and procedures, remains accurate and current Build quality capability through training, coaching, clear standards, and consistent process accountability Reporting & Metrics Define, monitor, and report site quality KPIs, including defects, scrap, returns, rework, audit findings, and corrective action closure Translate quality data into clear priorities, risks, and action plans for site and customer leadership Provide regular updates on quality performance, major issues, corrective actions, and improvement progress Oversee calibration, measurement systems, quality records, and related resource needs Qualifications Bachelor’s degree in Engineering, Quality, Operations, or a related field; equivalent experience may be considered Five or more years of progressive quality experience in manufacturing, automotive, distribution, or repackaging operations Previous experience leading a quality function, team, major program, or site-level quality initiatives Demonstrated success with root cause analysis, corrective action, audits, and quality management systems Working knowledge of automotive quality tools and requirements, including PPAP, APQP, PFMEA, control plans, and 8D Strong ability to influence cross-functional teams, communicate with customers, and make sound decisions in a fast-paced environment Skills & Competencies Quality leadership and team development Sound judgment, urgency, and accountability Clear executive, customer, and frontline communication Data-driven problem-solving and decision-making Ability to manage competing priorities and lead through change Strong collaboration, follow-through, and customer focus Work Environment Warehouse and repackaging facility environment Frequent standing, walking, and interaction with operations Occasional lifting (up to 50 lbs.) Required use of PPE and Steel Toe shoes/boots in operational areas Preferred Qualifications Experience with wheel/tire handling or automotive logistics Background in high-volume distribution or repackaging operations Exposure to Lean or Six Sigma methodologies

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