Senior Quality Assurance Specialist

Job Description

Position Summary

This role drives continuous improvement by applying quality planning, root-cause analysis, statistical methods, and corrective and preventative actions. The Senior Quality Assurance Specialist ensures robust compliance to the Quality Management System (ISO 9001), supports manufacturing operations by ensuring quality is built into processes, and provides timely responses to customer concerns, internal issues, and supplier-related quality challenges.

Key Responsibilities

Quality Systems & Compliance

- Support and maintain the Quality Management System (ISO 9001).

- Create, revise, and control quality documents, procedures, and work instructions.

- Perform internal audits, in‐process audits, and support ISO audits.

- Complete and manage regulatory compliance documentation (RoHS, REACH, CBAM, etc.).

Manufacturing & Process Quality

- Support manufacturing teams to ensure quality is created at the source.

- Conduct quality reject investigations and prepare comprehensive reports.

- Lead or participate in 5S initiatives and Lean/continuous improvement projects.

- Monitor calibration schedules and ensure timely calibration of equipment.

Customer & Supplier Quality

- Respond with urgency to customer complaints, RMAs, and corrective action requests.

- Lead, perform, or review PPAP submissions for customers.

- Partner with Purchasing to evaluate and improve supplier quality performance.

- Provide direct support to internal and external audits and customer visits.

Quality Engineering & Technical Activities

- Apply quality planning tools (PFMEA, Control Plans, Flowcharts, APQP, etc.).

- Lead or support root cause analysis and corrective action activities through verification.

- Perform statistical analyses, including capability studies, capacity analysis, and Gage R&R.

- Accurately measure parts using calipers, micrometers, hand gauges, and precision instruments.

- Collect, evaluate, and report key performance indicators (KPIs), including DPPM, scrap, and cost of poor quality.

Training & Collaboration

- Provide guidance and technical support to inspectors and shop-floor personnel.

- Conduct or participate in quality-related training sessions.

- Support manufacturing, sales, and leadership with problem resolution and data‐driven insights.

Required Knowledge, Skills & Experience

- Minimum 2 years of experience in manufacturing or quality engineering (metal forming or stamping preferred).

- Working knowledge of inspection and test equipment.

- Ability to read and interpret blueprints, including GD&T.

- Proficiency in Microsoft Office and ERP systems (Plex preferred).

- Experience with Lean/Six Sigma, 8D, and RCCA.

- Strong written and verbal communication skills.

- Ability to work effectively in both office and shop-floor environments.

- Occasional travel required.

Physical Requirements

- Frequent standing, walking, sitting, and use of hands.

- Occasional reaching, climbing, balancing, bending, stooping, kneeling, or crawling.

- Visual acuity required for close-up inspection tasks.

Work Environment

- Office environment with regular exposure to manufacturing/shop‐floor conditions.

- Exposure to typical manufacturing noise and equipment.

- Must follow all safety rules and regulations.

Salary

Starting range $70K+ based on experience.