Field Service Engineer II- Access Controls- Baton Rouge, LA

Field Service Engineer II Security Systems (Access Control)

As a Field Service Engineer II Security Systems (Access Control) here at Honeywell, you will install, maintain, troubleshoot, and support on-premises access control and physical security systems at customer facilities. You will help ensure reliable system operation, facility security, and customer satisfaction by providing quality field service and technical support. You will work out of our Baton Rouge, Louisiana location, supporting industrial customer sites throughout the region, including refineries, specialty chemical plants, and liquefied natural gas (LNG) facilities.

Responsibilities

KEY RESPONSIBILITIES

• Install, configure, test, and maintain Honeywell access control and security systems, including Enterprise Buildings Integrator (EBI), Digital Video Manager (DVM), and associated hardware and software.
• Install and service access control panels, power supplies, card readers, cameras, door hardware, magnetic locks, electric strikes, and related field devices.
• Assist with system commissioning, upgrades, modifications, and troubleshooting to ensure reliable operation and customer satisfaction.
• Diagnose and resolve common hardware failures, network communication issues, software errors, and system configuration problems.
• Perform preventive maintenance, equipment replacements, firmware updates, battery testing, and routine system backups.
• Support integrations between access control, video surveillance, intrusion detection, fire and life-safety, and other facility systems.
• Provide technical assistance to customers on system operation, credential management, administrative functions, and routine maintenance.
• Read and interpret technical drawings, blueprints, wiring diagrams, and schematics to support field installations and repairs.
• Document service visits, completed work, system configurations, maintenance activities, and customer issues accurately.
• Follow Honeywell safety policies, customer site procedures, and applicable industry standards while delivering dependable field service.

Qualifications

YOU MUST HAVE

• High school diploma or equivalent.
• Minimum of 3 years of experience in field service, electronic security systems, access control, low-voltage systems, or a related technical field.
• Basic knowledge of access control hardware, electronic components, low-voltage wiring, and system troubleshooting.
• Working knowledge of networking fundamentals, including IP addressing, Ethernet, and network connectivity.
• Ability to use basic diagnostic tools and interpret wiring diagrams and technical documentation.
• Valid driver's license and ability to travel to customer sites.
• Ability to lift equipment weighing up to 50 pounds and safely work from ladders or lifts.

WE VALUE

• Experience installing, maintaining, or troubleshooting Honeywell access control systems, including EBI and DVM.
• Familiarity with access control panels, card readers, smart cards, OSDP communications, cameras, and door locking hardware.
• Knowledge of industrial security applications, including Transportation Worker Identification Credential (TWIC) systems, public address and general alarm (PAGA), plant radio, and intrusion detection.
• Experience supporting industrial, manufacturing, refinery, chemical, or other critical infrastructure facilities.
• Understanding of IT networking, Power over Ethernet (PoE), and system integrations.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently, manage assigned service tasks, and collaborate effectively with customers and team members.
• Commitment to workplace safety, quality service, and continuous learning.

Relocation assistance is available for qualified candidates!!!

Benefits of working for Honeywell include a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields. Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.