Housekeeping Manager

Job Title : Housekeeping Manager

Reports To: Director of Housekeeping

Summary: The Housekeeping Manager is a high-impact leader responsible for the seamless execution of all housekeeping, laundry, and public area operations. This position ensures the Rooms Division exceeds cleanliness and service benchmarks while maintaining sophisticated control over labor efficiency and inventory management. The successful candidate will balance technical expertise in cleaning standards with a servant-leadership approach to team development, ensuring every guest room and common area reflects a premium, cohesive resort experience

Primary Duties and Responsibilities:

• Oversee the daily operations of the housekeeping department, laundry facilities, and the inside common areas team.
• Assist the Director, driving the financial performance of the department, focusing on chemical COGS management, linen par levels, and labor efficiency to maximize profitability.
• Ensure the Housekeeping Division meets or exceeds cleanliness and service benchmarks, maintaining high-level guest satisfaction and TripAdvisor, Google, Internal ranking scores.
• Serve as a primary liaison to the HOA Manager, Owner Relations manager and Front Desk manager, ensuring residential units meet resort standards and owner concerns regarding unit care are addressed with diplomacy.
• Lead the inspection and floor teams to execute high-volume turn days with precision, ensuring a seamless handoff from maintenance to front office.
• Develop and nurture strong working relationships with key stakeholders at all levels of the organization, including senior leadership, department heads, and individual contributors.
• Assist in overseeing departmental budgets, labor forecasting, and capital expenditure requests for housekeeping and laundry, focusing on GOP and flow-through.
• Establish and maintain rigorous Standard Operating Procedures (SOPs)
• Providing technical, hands-on leadership by managing the floor and performing spot inspections of units after VCI status during peak occupancy periods.
• Manage and oversee safety and training programs for all operational staff, ensuring compliance with OSHA, health department regulations, and chemical handling safety.
• Assist in approving all departmental expenses and invoices, ensuring alignment with monthly P&L targets.
• Working with Director, develop key metrics and KPIs (e.g., Cost per Occupied Room, Labor % per room, and inspection scores) to build efficiency improvements into the roadmap.
• In partnership with Director and HR and third-party companies, assist in the recruiting, hiring, and training of a diverse operational workforce.
• Responsible for the career development and mentorship of inspectors and supervisors within the Housekeeping and Laundry divisions.
• Conducts annual performance reviews and provides feedback on job performance through a servant-leadership lens.
• Act as the primary point of escalation for guest recovery related to room cleanliness or maintenance issues.
• Other duties as assigned.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty with confidence. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


Education and Experience Requirements : 5-7 years' progressive management experience in a high-volume resort setting required, with at least 3 years in a high-level housekeeping leadership role. Experience in a mixed-use/HOA environment is highly preferred.


Knowledge, Skill and Ability Requirements : Must have a working knowledge of Rooms Division (Front Office/Housekeeping) and laundry operations as they pertain to the luxury hospitality industry.

• Deep understanding of Housekeeping management, including linen par level management, chemical inventory, and labor modeling.
• Strong knowledge of public health standards, OSHA safety practices, and chemical handling regulations applicable to the State of Florida.
• Must possess extensive personnel and resource management expertise, with a focus on building team culture.
• Must possess the ability to evaluate and correct service gaps across the department, from unit cleanliness standards to laundry production efficiency and common area cleanliness.
• Excellent communication skills with a demonstrated ability to interact with resort guests, condo owners, and coworkers in a harmonious manner.
• Ability to handle multiple operational demands with a high degree of professionalism, operating often with time-sensitive deadlines (e.g., high-occupancy turn days).
• Competent in the use of computers and analytical tools (such as IQware) to deduce data-driven decisions.
• Strong decision-making skills.

Key Competencies : Key Competencies include a strong work ethic and attention to detail. Adhering to Core Values includes being guest-centric, teamwork, respect, pro-active, accountable, learning, and sustainable.

Language Skills : Must be able to speak, read, write, and comprehend the English language. Ability to read and interpret documents such as financial reports, safety rules, and procedure manuals. Ability to effectively present information in one-on-one and small group situations to guests, owners, and the executive team.


Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and volume. Ability to apply concepts of basic algebra to analyze P&L variances.


Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.


Other Qualifications-Availability: Open and operational seven days a week. Employees are required to be available to work days, nights, weekends, and holidays.

Rules and Regulations: All employees must adhere to all safety rules and regulations required by local, State and Federal authorities.

Physical Demands: While performing the duties of this job, the employee will stand and walk for extended periods. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must be able to lift up to 50 pounds upon occasion.

Work Environment: The physical environment requires the employee to work inside in a professional office/resort setting and outside in the heat/inclement weather to oversee pool and marina operations.