Manager LCoE Training Operations

Manager, Training Operations

Manager, Training Operations leads development and deployment of LCoE (Learning Center of Excellence) supported Learning projects from in-take, tracking and reporting to close-out. They use in-depth learning technology and GxP training skills and knowledge to define efficient processes and solutions. This person partners with LCoE Business Partners, designers, and the C3 team to deliver LCoE projects.

A typical day in this role looks like:

• Lead Training Business Partners and designers to develop and maintain project scope, timelines & deliverables on moderately complex projects
• Partner and advise on the requirements and specifications of a project using knowledge of learning techniques and learning technologies
• Responsible to track, analyze and optimize project timeline and status from kickoff to completion, provide status updates via email and Operations meetings
• Lead Project meetings to call out risks to timelines and delivery dates and to drive decision making for resource needs
• Use strong stakeholder and relationship skills to resolve issues as they arise
• Design and implement a robust content maintenance plan for LCoE assets including training materials, Academy pages and Onboarding guides
• Partner with C3 team to refine collaboration with Ops team, identify opportunities for streamlining current deployment processes
• Drive process improvements for the Operations team and have skillset required to document and implement
• Identify opportunities for automation of routine tasks. Use strong technology background to design the solution in O365 and manage development of the solution.
• Identify opportunities for AI in Learning Operations and use pragmatic approach to application.
• Ensure that all process and productivity improvements are scalable to an Enterprise level

This role may be for you if you have:

• Strong hands-on Learning Technology knowledge and experience
• O365, Power Apps, Sharepoint design and development
• Excellent communication and interpersonal skills
• Strong time management skills
• Strong Copilot and Claude skills
• Strong LMS technical knowledge and experience

In order to be considered qualified for this role, a minimum of a Bachelor's Degree in Business, Human Resources or related work experience + 7+ years of relevant work experience

• 5 years plus in development and management of Learning solutions
• 3 years of experience in Pharma preferred
• Advanced degree can be considered in lieu of years of experience (e.g., Masters degree and 5 years of relevant experience can be considered)