Host/Hostess

Job Description

Job Description

As an Etaru Receptionist, you provide a warm welcome ensuring a smooth transition into the dining experience. This position requires exceptional communication skills, a friendly demeanor, and the ability to manage guest flow effectively. For applicable locations, the Receptionist must also manage the coat check area.

Brought to the United States by Rainer Becker, co-founder and creator of Zuma restaurants worldwide and ROKA London, ETARU, is a restaurant featuring contemporary Japanese robatayaki grill cuisine. Offering casual, yet sophisticated, dining at the second-story restaurant, bar & terrace, the space is equally divided indoor and out. The beach bar offers a more relaxed environment with service directly to the sand (Friday – Sunday).

Life at Etaru

At Etaru, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

• Welcome guests upon arrival with a friendly greeting and escort them to their designated table, ensuring a positive first impression
• Assist in managing the waitlist and seating chart, optimizing table turnover and accommodating guest preferences in the absence of the Maitre D’ or Reception Manager
• Provide accurate wait time estimates and manage guest expectations during peak dining hours
• Handle phone calls and inquiries for guests with to-go orders (where applicable), special requests, and provide general information about the restaurant
• Maintain a tidy and organized host stand area, including menus, reservation books, and guest amenities
• Assist with various tasks as needed, including seating guests in the bar area, helping with coat check, and directing guests to restrooms

What We Look For

Our ideal candidate embodies our values and the following:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
• Previous experience as a Host or similar role in a high-end restaurant, hotel, or hospitality establishment
• Experience working with SevenRooms or other reservation systems preferred
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.  

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities , experience hospitality around the globe with our five incredible brands
• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount,  enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know. 

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.