Electronic Security Technician II

Job Description

Job Description

About Vortex IT Systems

Vortex IT Systems, LLC is a growing technology and security solutions provider serving commercial, industrial, multifamily residential, and business clients throughout Central Ohio.

We specialize in IP video surveillance, electronic access control, burglar alarm systems, structured cabling, networking, and integrated technology solutions.

As demand for our security installation and service solutions continues to grow, we are seeking an experienced Electronic Security Technician II to join our field operations team.

This position is ideal for a skilled technician who can independently install, configure, troubleshoot, and service electronic security systems while maintaining high standards of workmanship, safety, and customer satisfaction.

This is not an entry-level position. We are looking for a hands-on professional with at least four years of relevant experience who is comfortable managing assigned installations and service calls with minimal supervision.

Key Responsibilities

1. Video Surveillance & CCTV Systems

• Install, configure, maintain, and troubleshoot IP security cameras, NVRs, and video management systems.
• Install dome, bullet, turret, PTZ, and other commercial surveillance cameras.
• Configure IP addressing, PoE switches, recording schedules, motion detection, and remote access.
• Troubleshoot video loss, network connectivity, storage, and recording issues.
• Optimize camera positioning, image quality, and coverage.
• Perform system testing, commissioning, and customer demonstrations.
• Work with platforms such as Uniview, UniFi Protect, Axis, Hanwha, Hikvision, or equivalent systems.

2. Electronic Access Control Systems

• Install, wire, configure, and service electronic access control systems.
• Install card readers, keypads, controllers, magnetic locks, electric strikes, door contacts, and request-to-exit devices.
• Configure access permissions, credentials, schedules, door groups, and user accounts.
• Troubleshoot door controllers, relays, power supplies, locking hardware, and communication failures.
• Integrate access control equipment with existing network infrastructure.
• Perform functional testing and commissioning, including verification of required emergency egress and life-safety functions.
• Work with platforms such as UniFi Access, Uniview, HID, Mercury-based systems, Genetec, or equivalent solutions.

3. Burglar Alarm & Intrusion Detection Systems

• Install, program, test, maintain, and troubleshoot intrusion detection systems.
• Install alarm control panels, keypads, motion detectors, door/window contacts, glass-break detectors, and sirens.
• Configure alarm zones, user codes, entry/exit delays, and communication modules.
• Diagnose alarm faults, false alarms, sensor failures, and communication problems.
• Perform system testing, commissioning, and customer training.
• Experience with DSC, Honeywell/Resideo, Qolsys, Bosch, DMP, or equivalent systems is preferred.

4. Low-Voltage Cabling & Installation

• Install and terminate Cat5e/Cat6, security, and other low-voltage cabling.
• Install conduit, raceways, cable supports, junction boxes, and equipment enclosures.
• Read and interpret construction drawings, wiring diagrams, and technical documentation.
• Use cable testers, multimeters, network diagnostic tools, and standard installation equipment.
• Maintain professional cable management, labeling, and installation standards.
• Follow applicable electrical, building, fire, and life-safety codes.

5. Troubleshooting, Service & Customer Support

• Independently diagnose and resolve security system hardware, software, wiring, and network issues.
• Perform service calls, equipment replacements, preventive maintenance, and system upgrades.
• Complete assigned installations and service tasks efficiently and professionally.
• Maintain accurate service reports, installation documentation, and equipment records.
• Communicate project updates, technical findings, and recommendations to customers and management.
• Provide customer training on installed security systems.
• Coordinate with project managers, other technicians, and subcontractors when necessary.

Required Qualifications

• Minimum 4 years of professional experience installing, servicing, or troubleshooting electronic security systems.
• Strong hands-on experience with IP video surveillance systems.
• Practical experience installing, wiring, and configuring electronic access control systems.
• Working knowledge of burglar alarm and intrusion detection systems.
• Ability to independently complete standard security installations and service calls.
• Solid understanding of TCP/IP networking, IP addressing, PoE, and network switches.
• Ability to troubleshoot low-voltage electrical circuits, relays, power supplies, and field devices.
• Ability to read and interpret wiring diagrams, equipment manuals, and construction plans.
• Proficiency with common installation tools, cable testers, and multimeters.
• Valid driver's license and acceptable driving record.
• Ability to lift up to 50 pounds and safely work on ladders or lifts when properly trained.
• Strong communication, problem-solving, organizational, and customer service skills.
• Ability to pass applicable background screening and satisfy customer site-access requirements.

Preferred Qualifications

• Five or more years of security systems installation and service experience.
• Independent programming experience with commercial burglar alarm systems.
• Experience commissioning multi-door access control systems.
• Experience with Uniview, UniFi Protect, UniFi Access, Mercury, HID, Genetec, or similar platforms.
• Experience with DSC, Honeywell, Bosch, DMP, or Qolsys alarm systems.
• Understanding of commercial door hardware and electrified locking systems.
• Experience with VLANs, VPNs, remote access, and advanced network troubleshooting.
• Experience with commercial, industrial, and multifamily residential security projects.
• Manufacturer certifications, OSHA 10, or aerial lift certification.
• Ability to identify installation deficiencies and recommend practical technical solutions.

Vortex IT Systems, LLC is a growing technology and security solutions provider serving commercial, industrial, multifamily residential, and business clients throughout Central Ohio.

We specialize in IP video surveillance, electronic access control, burglar alarm systems, structured cabling, networking, and integrated technology solutions.

As demand for our security installation and service solutions continues to grow, we are seeking an experienced Security Systems Technician II to join our field operations team.

Company Description

Vortex IT Systems, LLC is a growing technology and security solutions provider serving commercial, industrial, multifamily residential, and business clients throughout Central Ohio.\n\nWe specialize in IP video surveillance, electronic access control, burglar alarm systems, structured cabling, networking, and integrated technology solutions.\n\nAs demand for our security installation and service solutions continues to grow, we are seeking an experienced Security Systems Technician II to join our field operations team.