Client Success Specialist - Bi-Lingual (Spanish)

Bilingual (Spanish) Client Support Specialist

Location: Remote (US), Hybrid if located in CO, 2 days in office. Employment Type: Full-Time

We're excited to share a new opportunity to join our team! If you enjoy working with people, solving problems, and bring experience from customer-focused environments such as call centers, retail, food service, or bankingand are ready for a meaningful career changethis role may be a great fit. We are seeking a dependable, self-motivated, and highly organized professional who brings a positive attitude and strong work ethic to partner closely with our Client Support Manager and deliver exceptional service to our clients. This is an excellent opportunity to begin a new career with an organization that truly makes a difference in the non-profit community

Join Early Learning Ventures (ELV), a nonprofit organization passionate about making a real difference in the lives of children and families. This is more than just a jobit's a chance to make a meaningful impact with a team that cares.

We're looking for someone who is able to work from 10:00am MST- 7:00pm MST.

If you're ready to make an impact and help change children's lives for the better, we'd love to hear from you.

What You'll Do:

• Customer Support & Communication: Provide outstanding service via phone, email, and live chat; document interactions accurately in CRM.
• Technical Support & Troubleshooting: Respond to inquiries, resolve issues, and escalate complex cases when needed.
• Training & Onboarding: Process new contracts and conduct training sessions for successful onboarding.
• Systems & Tools: Navigate multiple internal systems and maintain accurate records.
• Team Collaboration: Work closely with internal teams to improve processes and enhance customer experience.

What We're Looking For:

• 12 years of customer service experience (retail, hospitality, call center, etc.)
• Someone with a positive can-do attitude
• Dependable team player
• Strong written and verbal communication skills
• Comfortable working independently in a remote setting
• Tech-savvy and quick to learn new tools
• Bilingual (English + Spanish) preferred

Remote Requirements:

• Dedicated private workspace
• Reliable internet (100 Mbps download / 20 Mbps upload minimum)

What Does Early Learning Ventures Offer You?

• Excellent benefits (medical, dental, vision)
• Company-paid life insurance
• Company-paid short-term & long-term disability insurance
• 401(k) with company match
• Employee assistance programs
• Paid vacation, personal days, holidays, and sick time