Product Support & Repair Technician

Product Support & Repair Technician

Binks, a pioneer in material application technologies, designs and delivers industry-leading systems that move, meter, mix, spray, and dispense a wide range of coatings and adhesives. With a legacy of innovation and a commitment to quality, Binks serves industries including automotive, industrial manufacturing, and refinishing.

Job Summary

The Product Support & Repair Technician serves as a hands-on technical expert responsible for diagnosing, repairing, and providing pre and post-sales support for Binks products used by customers across industrial and manufacturing environments. This role combines in-depth product repair capabilities with customer-facing technical support, ensuring high-quality service, accurate troubleshooting, and clear communication with internal and external stakeholders. The technician will work closely with engineering, quality, customer service, and commercial teams to resolve complex issues, support product improvements, and help maintain operational excellence.

Key Responsibilities

Technical Support & Customer Interaction

• Provide technical product support to customers, distributors, and internal teams via phone and email, assisting with troubleshooting, usage questions, failure analysis, and product recommendations.
• Apply strong diagnostic skills and product knowledge to resolve escalated or complex technical inquiries with expertise, professionalism, and a customer-focused mindset.
• Document all customer interactions, diagnostics, and technical resolutions accurately in ERP/CRM systems.

Diagnostics, Repair, & Testing

• Perform detailed diagnostics, repairs, calibrations, and functional testing on assigned products—including electrostatic applicators, power supplies, IDS shotmeters, pumps, and related equipment.
• Ensure all repairs meet quality, performance, and safety standards before returning units to customers.
• Maintain accurate records of all repair actions, parts usage, and test results in ERP/CRM systems.
• Manage assigned RMA/repair workloads, including intake, evaluation, scheduling, tracking, and timely completion of customer repairs.
• Communicate repair findings, timelines, and status updates with customer service, commercial teams, and customers.
• Maintain a clean, safe, and organized repair workspace with properly calibrated tools, equipment, and testing fixtures.
• Identify and recommend improvements to repair processes, fixtures, tools, or documentation to enhance repair speed, quality, and consistency.

Qualifications

• Associate degree, technical certification, or equivalent hands-on experience in electronics, industrial equipment, or manufacturing support preferred.
• 3–5+ years of experience in technical repair, diagnostics, or customer-facing technical support; industrial or manufacturing environment experience strongly preferred.
• Proficiency in diagnosing and repairing electrical, electronic, and pneumatic equipment.
• Ability to read and interpret technical drawings, schematics, wiring diagrams, and product documentation.
• Skilled in the use of multimeters, oscilloscopes, test stands, calibration tools, and relevant diagnostic equipment.
• Experience with ERP/CRM systems such as Epicor, Navision, Dynamics, or Freshdesk.
• Strong documentation skills with the ability to log detailed and accurate notes and diagnostic results.

Preferred Qualifications

• Experience in coatings, adhesives, or industrial automation industries.
• Familiarity with ISO 9001 or other quality management systems.
• Experience with data analytics tools (e.g., Excel, Power BI, Tableau).