House Manager

Job Title

Major Job Responsibilities:

Maintain detailed knowledge of the hall layout, exits and evacuation procedures, fire code, and the location of all safety equipment; maintain working knowledge of building alarm systems; provide this information to staff, volunteers, and patrons as needed.

Maintain communication with the front-of-house staff and backstage staff during the production; coordinate activities as necessary.

Address any contingencies as they arise, including custodial concerns, medical emergencies, or patron needs; assist in the evacuation of the facility in the event of an emergency.

Assist in the volunteer staffing of merchandise tables and financial processing at the end of shows.

Ensure patrons adhere to all house and safety rules.

Assist in clearing the house and releasing the volunteers after the event; lock down areas following the event.

Represent Jefferson Center to the public in a pleasant, informed manner.

Perform other duties as assigned.

Requirements:

Ability to give and receive information in person.

Ability to clearly communicate verbally and in writing with volunteers, peers, supervisors, subordinates, and patrons.

Ability to maintain a high degree of accuracy and attention to detail.

Ability to use sound judgment in decision-making, and to work independently.

Ability to manage and supervise volunteers.

Ability to navigate stairs, to remain standing for substantial lengths of time, to verbally direct patrons and volunteers, and to physically assist patrons if necessary.

Ability to work nights and weekends.

Pleasant demeanor and polite attitude toward patrons.

Qualifications:

High school graduate or equivalent.

Minimum of three years work experience in customer service.