Client Onboarding and Service Controls Execution Senior Associate

Controls Execution Senior Associate

Unlock your potential in a role that offers career growth and meaningful impact. Join a dynamic, supportive team focused on strengthening operational risk management and controls execution.

Job Summary

As a Controls Execution Senior Associate in Controls Execution, you will support the effective execution of the firmwide operational risk and control framework across the Client Onboarding business in North America. You will partner with business leaders and control teams to identify, assess, and remediate control gaps, issues, and risk events to strengthen the control environment. You will contribute to risk reporting, audit and exam readiness, and continuous improvement in onboarding processes.

Job Responsibilities

• Coordinate with Business Control Managers and lead control initiatives supporting Client Onboarding
• Develop a deep understanding of business processes and the associated risk and control environment
• Conduct proactive process and hygiene reviews to assess risk and support audit readiness
• Support execution of issue management protocols for control issues and perform root cause analysis
• Partner on procedural and process changes to improve risk identification and control design
• Participate in cross-functional triage of risk events, loss events, and data breaches and propose sustainable remediation
• Support communication of risk and control concepts to business staff and managers
• Support and guide participation in control-related programs and forums
• Participate in assessments to strengthen the control environment across Payments controls and oversight
• Conduct data analysis to identify risks, themes, and trends within the business

Required Qualifications, Capabilities, and Skills

• Three years of relevant industry and/or functional experience
• Knowledge of payments products, processes, and industry best practices
• Strong control orientation with excellent verbal and written communication skills
• Strong presentation skills
• Ability to operate autonomously in a complex organization
• Strong attention to detail with strong organization skills
• Demonstrated ability to use emotional intelligence and influence to manage conflict and foster collaboration
• Project management capability to drive timely and successful outcomes

Preferred Qualifications, Capabilities, and Skills

• Knowledge of implementation processes
• Familiarity with regulatory, risk management, and audit best practices
• Experience in process, risk, and controls management
• Ability to collaborate effectively across global teams
• Experience analyzing and resolving complex onboarding-related issues while ensuring compliance with standards and policies
• Strong analytical skills for data analysis and risk trend identification

Required or Additional Information

• Visa sponsorship is not available for this position

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.