Customer Service Specialist

Benefits Employee discounts Health insurance Paid time off 401(k) matching Bonus based on performance Dental insurance Life insurance Vision insurance Job Type: Full-time Ability to Commute: Mission Viejo, CA 92692 (Required) Work Location: In person Responsibilities Generate new business opportunities through prospecting within independent customers and dealer market. Check in vehicles and tag vehicles. Manage a preferred network of Dealerships. Follow up on new leads and referrals resulting from field activity in both customers and Dealerships. Maintain and grow dealer relationships by acting as a liaison between Auto Collision Group customers and dealers. Identify sales prospects and contact these and other accounts assigned to you. Provide high quality customer service. Provide information to facilitate problem resolutions. Promote and educate customers on vehicle repair status and services provided by Auto Collision Group, Inc. Prepare action plans and schedules to visit representatives from accounts assigned to you. Act as a BDC Representative between dealerships and all of Auto Collision Group, Inc. internal departments. Collect purchase orders for all warranty and internal work completed for dealerships. Qualifications Requires entry to intermediate level experience in discipline. Conducts routine tasks as directed. Closely supervised with little latitude for independent judgment. #J-18808-Ljbffr