Dept Specialist Key Carrier-Lucky-1000 El Cerrito Plaza, El Cerrito, CA 94530

Dept Specialist Key Carrier

We are California's largest regional, full-service grocery chain, founded over 70 years ago in Modesto, California, where our headquarters are still located today. With 194 stores across Central and Northern California and Western Nevada, our bannersSave Mart, Lucky, and FoodMaxxare cherished regional brands, serving the unique needs of their communities. It's our 12,000 passionate associates who make our company a great place to work and shop. We prioritize investing in our people, stores, and neighborhoods, and work closely with local suppliers to bring fresh, quality products at affordable prices to our customers. Shoppers can access our offerings in-store, online, or through convenient home delivery and curbside pick-up. The Save Mart Companies is part of The Jim Pattison Group, a family-owned, diversified holding company operating primarily in the U.S. and Canada and headquartered in Vancouver, BC. The Jim Pattison Group has a long-term strategic focus to see their companies succeed and grow. Together, our dedication to our associates and customers, commitment to growth and innovation, and our family traditions continue to thrive.

Job Summary:

The Key Carrier Specialist is an expert in directing front-end staff and operation in the absence of the Assistant Center Store Manager. This position ensures optimal front-end customer service, performance, productivity, and compliance and is responsible for front-end and parking lot conditions. The Department Specialist - Key Carrier directs team members in the Front-End (Checkers and Service Specialists) and Center Store departments. This position is responsible for cash handling procedures and ensuring optimal customer service. The Key Carrier Specialist directs and trains Front-End associates to promote a culture reflective of The Save Mart Companies mission statement and winning behaviors. This position ensures all Front-end and department standards are met during assigned shift. The Key Carrier Specialist attains the store balancing function.

Key Responsibilities and Accountabilities:

Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service

Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three's A Crowd, etc.)

Directly lead Clerks and Clerk's Helpers with focus on accountability and achieving high level of business performance assigned area

Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.)

Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store

Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.)

Monitor customer experience on front-end

Occasionally maintain total store operations in absence of store management

Perform other duties as assigned

Some of our competitive benefits offerings include generous benefits packages (Health, Dental, Vision, Life and AD&D, 401K), tuition reimbursement and scholarship opportunities, vacation and personal holidays, and in-store purchase discounts.

Hiring pay range: $18.82 - 27.50

Requirements (Knowledge, Skills and Abilities):

Minimum age requirement: 18 years

Good communication and interpersonal abilities

Good training skills

Strong skills in supervision and coordination

Good counting and math skills

Ability to read and write to accurately complete all documentation

Knowledge of Front-end operations and check stand procedures

Knowledge of compliance and basic applicable contract/work rules

Education: High School Diploma (or G.E.D.) or additional job experience

Experience : One year of prior work experience that includes a minimum of 6 months Grocery/Retail experience

Other : Available to work a variety of required retail hours

Physical : Store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull and lift objects; requires lifting up to 40 lbs.

Competencies :

Customer Focus

Quality/Quantity of Work

Personal/Interpersonal Skills

Reference: req41666

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.