Ambassador

Oak View Group is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions spanning four continents. Position Summary The Guest Experience ADA/Plaza Ambassadors team members are responsible for providing an exceptional level of service to our guests with disabilities, in addition to acting as outdoor directionals, operating elevators, and crowd controlling escalators at UBS Arena. ADA/Plaza Ambassadors will be there every step of the way, from parking to arrival, offering specialized service and ensuring a safe and memorable experience for all guests. This role requires a positive attitude, adaptability to different climates, and a team‑driven proactive mindset. This role will pay an hourly rate of $21.50. Benefits for part‑time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until September 11, 2026. About The Venue UBS Arena at Belmont Park is built for music and hockey, and is New York’s newest premier entertainment and sports venue. It opened in November 2021 and has welcomed numerous top artists and sports teams. The venue delivers an unmatched live entertainment experience with clear sightlines and premier acoustics, and has earned LEED Green Building Certification and carbon‑neutral operations. Responsibilities Communicate clearly while giving concise directions to guests. Work in outdoor conditions as needed. Aid in orderly ingress and egress. Assist guests in finding seats, restrooms, concessions, and other venue amenities. Assist guests with disabilities with reasonable accommodation requests, including wheelchair escort services. Assist with crowd control measures. Complete incident reports for accidents and out‑of‑the‑ordinary events while transporting. Complete wheelchair logs to document escorts. Coordinate with the dispatcher for assignments regarding wheelchair assistance and additional assistance for guests in parking lots or shuttles. Comply with all gate and section checkpoint screening requirements and processes. Control access and press elevator buttons to limit patrons touching the controls. Effectively communicate safety and security measures throughout the arena. Identify opportunities to create memorable experiences for guests. Manage elevator capacity. Proactively direct, greet, and assist guests with questions and requests on/at UBS Arena. Project a positive and friendly image when interacting with guests and responding to inquiries from venue staff and the public. Provide accurate facility information with excellent customer service to patrons. Provide exceptional guest service. Provide specialized assistance, general information, and clear directions to guests. Respond to and/or elevate guest complaints, concerns, and compliments. Scan each ticket to events. Transport guests in need of a wheelchair escort safely to and from required locations, remaining alert to potential hazards. Utilize electronic devices such as handheld devices, computers, and tablets. Understand, retain, and adhere to safety protocols and procedures. Understand, retain, and provide event information to guests. Other organizational and administrative duties as determined by management. Qualifications Experience in a customer service‑based industry is essential. Experience within a sports, entertainment, or related field is preferred. Must be able to complete all required trainings. Must be able to engage with guests first. Strong verbal and written communication skills are essential. Availability for 80% of events scheduled a month. Ability to function independently in a fast‑paced, high‑pressure environment. Ability to utilize web‑based programs and digital equipment. Ability to work a flexible schedule, including long hours, nights, weekends, and holidays. Ability to work with the public and have interpersonal and communication skills. Ability to push, pull, and/or lift heavy objects. Ability to stand in the same spot for extended periods of time. Ability to walk up and down stairs. Ability to work in enclosed spaces. Ability to work steep, elevated areas. Must uphold and maintain a customer‑friendly environment. The duties of this position are performed indoors and outdoors. The noise level in the work environment will range from moderate to loud. While performing the duties of this job, the employee may be exposed to outdoor weather and sometimes harsh conditions. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team. We believe inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that celebrate diverse communities, and we are committed to amplifying voices from all backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to, veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. #J-18808-Ljbffr