Customer Service Supervisor
Security First Bank
Customer Service Supervisor
Scottsbluff - Scottsbluff, NE
Overview
Position Type: Full-time Job Shift: Day Education Level: High School
Description
Position Overview
We are seeking a customer-focused Customer Service Supervisor to support branch operations and lead our Customer Service Representative (CSR) team. This role combines exceptional customer service with staff development, operational support, and compliance oversight to ensure an outstanding customer experience.
Key Responsibilities
- Assist customers with account openings, maintenance, and service-related inquiries.
- Supervise, train, and support Customer Service Representatives.
- Resolve customer concerns and assist with non-routine transactions.
- Support online banking services and research customer account issues.
- Monitor compliance with bank policies and regulatory requirements.
- Manage vault operations and promote bank products through referrals.
- Maintain confidentiality and perform additional duties as assigned.
Qualifications
Qualifications and Experience
- High school diploma or equivalent required.
- Ability to work scheduled shifts Monday - Friday.
- One to three years of banking, customer service, or related experience preferred.
- Strong leadership, communication, and customer service skills.
- Knowledge of banking products, basic accounting principles, and operational procedures.
- Ability to exercise sound judgment, solve problems, and manage multiple priorities.
Why Security First Bank
Security First Bank offers an excellent opportunity within a community-focused financial institution recognized for integrity, customer trust, and operational excellence. We welcome applicants from a wide range of backgrounds and provide a supportive environment where you can develop valuable skills, contribute to a service-driven team, and build a strong foundation for your career.
We offer competitive wages and one of the most comprehensive benefits packages in Nebraska and South Dakota, designed to support both your professional development and personal well-being. Starting pay is based on experience, and additional benefit details are available on our Careers page.
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