Bilingual Team Lead (38014)

Bilingual Team Lead – English, Vietnamese & Spanish

Position Title: Bilingual Team Lead
Location: 4600 Pleasant Hill Memphis, TN 38118
Employment Type: Full-Time

Position Summary
The Bilingual Team Lead is responsible for overseeing daily operations, providing leadership and support to associates, and ensuring productivity, quality, safety, and attendance expectations are met. This role serves as a key point of contact between management and employees, helping facilitate communication across a diverse workforce. The ideal candidate is fluent in English and either Vietnamese or Spanish, with the ability to communicate effectively in multicultural environments.
Key Responsibilities

• Lead and support a team of associates to achieve operational goals and performance expectations.

• Ensure compliance with company policies, safety procedures, and client requirements.

• Monitor attendance, productivity, and quality metrics and address issues as needed.

• Provide coaching, training, and performance feedback to team members.

• Assist with onboarding and orientation of new hires.

• Translate and interpret information, policies, procedures, and work instructions for employees.

• Serve as a liaison between management and associates to resolve concerns and promote employee engagement.

• Prepare reports and communicate operational updates to leadership.

• Support workforce planning, scheduling, and shift coverage as needed.

• Foster a positive, inclusive, and team-oriented work environment.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.

• Previous leadership, supervisory, or team lead experience in a warehouse, logistics, manufacturing, or staffing environment preferred.

• Strong organizational, problem-solving, and interpersonal skills.

• Ability to work independently and make sound decisions in a fast-paced environment.

• Proficient with Microsoft Office Suite and workforce management systems.

Language Requirements

• English: Primary language with strong verbal and written communication skills.

• Vietnamese: Professional working proficiency required.

• Spanish: Professional working proficiency required.

• Ability to effectively communicate, translate, and interpret information in all three languages is highly preferred.

Physical Requirements

• Ability to stand, walk, bend, and lift up to 50 pounds as required by the work environment.

• Ability to work flexible schedules, including overtime and weekends, when needed.

Preferred Skills

• Experience working with diverse employee populations.

• Knowledge of staffing, HR, onboarding, and employee relations practices.

• Strong conflict resolution and coaching abilities.

• Excellent customer service and communication skills.

Why Join Us?

• Competitive pay

• Growth and advancement opportunities

• Supportive team environment

• Comprehensive benefits package (if applicable)

This position is ideal for a motivated leader who can bridge communication gaps, support operational excellence, and help drive team success through effective multilingual communication.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.