Senior Program Specialist, HIV Services - Venice Family Clinic

Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need. The organization has more than 500 staff who serve 45,000 people with compassion, dignity and respect across an area that spans from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers, and mobile clinics plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org

Make a difference in the community as a Senior Program Specialist with our HIV Services Program. This key role provides senior-level operational oversight, program leadership, and subject matter expertise for Venice Family Clinic's enterprise HIV programs.

Key Duties:

• Manages the end-to-end delivery of HIV case management and benefits coordination services, ensuring compliance with federal, county, and other funding requirements.
• Serves as both an operator and advisor, overseeing program processes, monitoring contract and grant deliverables, managing budgets, and implementing program policies and workflows.
• Serves as a co-evaluator for all staff within the program, providing performance feedback, guidance, and mentorship in coordination with the department manager.
• While not directly managing clinical, testing, or harm reduction services, the role collaborates closely with these teams to ensure integrated, client-centered service delivery.
• Drives data quality, reporting, and continuous quality improvement activities, develops staff training, and represents the program in internal and external stakeholder meetings, community coalitions, and consortia.
• Integrates operational oversight, program compliance, and strategic guidance to ensure high-quality service delivery and alignment with organizational priorities and the National HIV/AIDS Strategy.

Our Common Ground Department encompasses a range of programs focused on HIV case management, benefits coordination, and community-based outreach, prevention, and harm reduction services. The department operates under the leadership of the Department Manager, who provides technical supervision and overall program management. The Sr. Program Specialist, HIV Services plays a critical role within this department, providing operational oversight, guidance, and coordination across programs while serving as a co-evaluator for staff. The department works closely with internal clinical teams, external partners, and community stakeholders to ensure integrated, client-centered service delivery, compliance with federal, county, and other grant requirements, and alignment with organizational goals and the National HIV/AIDS Strategy.

Salary range: $65,800 - $130,800 Annual

1. As defined under SB525, healthcare workers are defined as employees who are involved in the provision of "health care services," which means "patient care-related services including nursing; caregiving; services provided by medical residents, interns, or fellows; technical and ancillary services; janitorial work; housekeeping; grounds keeping; guard duties; business office clerical work; food services; laundry; medical coding and billing; call center and warehouse work; scheduling; and gift shop work; but only where such services support patient care".
2. Employees (career, contract, student, per diem) in the UCLA Health medical facilities (e.g. Ronald Reagan Medical Center, Santa Monica UCLA Hospital, Resnick Neuropsychiatric Hospital, etc.) meet these criteria.

Required:

• Bachelor's degree required (e.g., Healthcare Administration, Business, Public Health, or related field).
• 3+ years of relevant experience, including direct experience in HIV case management, benefits coordination, or related client services.
• Demonstrated proficiency in managing program requirements, coordinating with cross-functional teams, and supporting grant-funded program activities.
• Possess a deep understanding of HIV case management, benefits coordination, and related community-based services, including familiarity with federal, state, and local funding requirements.
• Experience managing grant-or contract-funded programs, including monitoring deliverables, ensuring compliance, tracking budgets, and preparing reports for funders.
• Proficiency in data systems and EHR platforms, with the ability to ensure data accuracy, generate reports, support continuous quality improvement (CQI), and troubleshoot data issues.
• Ability to work effectively across departments, including clinical, outreach, prevention, and harm reduction teams, as well as internal leadership and external stakeholders, to coordinate integrated services.
• Understanding of applicable federal, state, county, and city regulations, privacy standards, and organizational policies, with the ability to ensure staff adherence and program compliance.
• Strong verbal and written communication skills for representing the program in community meetings, coalitions, consortia, and internal forums, as well as conveying policy or procedural updates to staff.
• Skill in identifying programmatic or operational challenges, developing solutions, streamlining workflows, and implementing procedures to enhance efficiency and service quality.

Preferred:

• Master's degree
• Experience in community-based or public health settings, including exposure to federal, state, or local HIV programs, is highly desirable.