Pharmacy Technician

Pharmacy TechnicianThis position is responsible for coordinating and processing new patient medication orders and refills by phone and other electronic methods. This includes verifying customer information; entering new or refill orders into the company information system; processing payments, preparing orders for the laboratory; assisting the pharmacists, and answering patient inquiries. The employee will work with internal staff and external customers to ensure that patients and caregivers are happy, and orders are processed promptly.Duties and ResponsibilitiesTake customer calls and provide accurate, satisfactory answers to their queries and concernsGuide patients through troubleshooting, navigating or using the products or services we offerReview patient accounts, providing updates and information about billing, shipping and other account itemsInteract with customers via inbound calls, outbound calls, emails, and other communication platformsNew patient set up and data entryResolves routine, general questions and problems submitted by customers, physician offices and patients via different sources with limited variety following established guidelines and SOPsAssist with sales of prescription and non-prescription items; including supplements and vitaminsUses problem solving skills to offer support to patients calling in; obtains and evaluates relevant information and provides quick resolutions to questions, concerns, and problems; provides follow-up when appropriateResponsible for compliance and oversight of individual work cellThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job.Other duties, responsibilities and qualifications may be required and/or assigned as necessary.Knowledge, Skills and Abilities RequiredAble to pass a BCI and FBI background checkRegister with the Ohio Board of Pharmacy as a Registered Pharmacy TechnicianAt least 2 years of customer service experience in a high-volume call centerExcellent AttendanceStrong customer service skills"Soft" sales skillsAbility to handle a high volume of callsMath skills, including decimals and percentagesPositive, friendly, helpful, enthusiastic attitudeExtremely detail-orientedProactive, accurate, and well organizedWork well in a team environment as well as independentlyAbility to follow all applicable Standard Operating ProceduresPhysical Requirements:Ability to lift fifty (50) pounds. Moving, lifting, or carrying boxes.Ability to stand for extended periodsFine Motor SkillsVisual acuityBenefits:Health care insurance (medical, dental, vision)Life InsuranceSupplemental InsurancePTO401K matchingSick leaveRevelation Pharma is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.