Medical Receptionist

Job Description

Job Description

Front Desk & Patient Interaction

• Greet patients and visitors in a professional, friendly manner 
• Check patients in and out for appointments 
• Answer phone calls, respond to inquiries, and direct calls appropriately 
• Schedule, reschedule, or cancel appointments 

Appointment & Records Management

• Maintain and update appointment calendars 
• Create and update patient records 
• Ensure accurate entry of personal, medical, and insurance information 
• Handle patient files in compliance with privacy laws like HIPAA (or equivalent in your country) 

Billing & Insurance Tasks

• Verify insurance details and eligibility 
• Process co-pays and other payments 

️ Administrative Duties

• Manage emails, mail, and office correspondence 
• Keep the reception area clean and organized 
• Complete record releases and record requests
• Send referrals 

️‍⚕️ Coordination & Communication

• Communicate patient needs to doctors, nurses, or other staff 
• Handle sensitive or urgent situations calmly and professionally 

Skills Needed

• Strong communication and interpersonal skills 
• Organization and multitasking ability 
• Basic knowledge of medical terminology 
• Familiarity with electronic health record (EHR) systems 
• Attention to detail and confidentiality