Contact Center Assistant

Job Opportunity

We are seeking an enthusiastic, friendly, and detail-oriented Contact Center team member! The ideal candidate will have prior experience in handling phone lines or bookings and demonstrate a strong commitment to providing excellent guest service. This position requires availability anytime between 8:45 AM - 7 PM.

Key Responsibilities:

• Answer and manage incoming calls in a professional and courteous manner.
• Handle booking inquiries, reservations, and other customer requests.
• Provide accurate information about our services, products, and promotions.
• Resolve customer issues promptly and effectively, ensuring a high level of guest satisfaction.
• Maintain detailed and accurate records of customer interactions.
• Work collaboratively with other team members to ensure seamless service delivery.
• Follow established protocols and procedures to ensure consistency and quality in service.
• Continuously update knowledge of company services and products.
• Perform other related duties as assigned by the Contact Center Manager.

Key Attributes:

• Enthusiastic and friendly demeanor.
• Strong commitment to providing outstanding guest service.
• Ability to work independently and as part of a team.
• Capable of handling stressful situations with patience and professionalism.

Requirements:

• High school diploma or equivalent.
• Previous experience in a contact center, guest service, or bookings role preferred.
• Exceptional verbal communication skills.
• Strong listening and problem-solving abilities.
• Ability to work effectively under pressure and manage multiple tasks.
• Detail-oriented with excellent organizational skills.
• Proficiency in using computers and relevant software applications.
• Flexible availability to work any time between 8:45 AM - 7 PM.
• Spanish Speaking preferred.

Benefits:

• Pay ranging from $16-$19.
• Free access to Classic for your family and friends.
• Comprehensive training program.
• Opportunity for career advancement.
• Friendly and supportive work environment.