Case Manager - Housing Services (5497)
Mercy House
Status: Full-Time, Non-Exempt Payrate: $22.00-$22.50/Hour 2 Schedules Available :
Tuesday - Saturday 8 am - 4:30 pm (Off: Sunday-Monday) OR Sunday-Thursday 8 am-4:30 pm (Off: Friday - Saturday) Job Summary: The Housing Navigator is responsible for providing case management support through conducting intakes, needs assessments, housing plans, creating and maintaining up-to-date case notes, maintaining clients' physical files, submitting referrals, and advocating for clients at our Senior Bridge program to help achieve housing stability. This pivotal role models trauma-informed care, harm reduction, and client-centered strategies. Essential Duties and Responsibilities:
Client Service Delivery
Tuesday - Saturday 8 am - 4:30 pm (Off: Sunday-Monday) OR Sunday-Thursday 8 am-4:30 pm (Off: Friday - Saturday) Job Summary: The Housing Navigator is responsible for providing case management support through conducting intakes, needs assessments, housing plans, creating and maintaining up-to-date case notes, maintaining clients' physical files, submitting referrals, and advocating for clients at our Senior Bridge program to help achieve housing stability. This pivotal role models trauma-informed care, harm reduction, and client-centered strategies. Essential Duties and Responsibilities:
Client Service Delivery
- Maintain a caseload of 20-30 clients
- Meet with each client on your caseload once a week and case note engagement along with services provided
- Meet with newly intaked clients within 24 hours of enrollment into program
- Assist clients with obtaining required documents to secure housing (e.g., vital documents, income verification, proof of housing voucher or acceptance into housing documentation, etc.)
- Provide resources and submit HMIS referrals for additional services
- Conduct comprehensive assessments to collect relative, environmental, financial, employment, housing, educational, and health information as appropriate to develop a housing plan that includes short- and long-term goals
- Collaborate in all stages of client services, including intake, assessment, services planning, engagement, and delivery
- Provide employment linkage, benefits establishment, links to community providers for substance abuse, primary, and mental health care, along with other services needed to assist clients in reaching their housing goals
- Utilize harm reduction interventions and methodologies to provide client-centered services
- Provide crisis intervention and de-escalation to assist clients in enhancing their ability to problem solve
- Assist clients with life skills, problem-solving, and utilizing effective coping skills for managing and coordinating their own care needs when living independently
- Practice Trauma-Informed Care and Motivational Interviewing when meeting with clients weekly
- Provide strength-based case management and service coordination designed to assist clients in obtaining and maintaining stable housing
- Conduct crisis and risk assessments in consultation with the Navigation Supervisor and site team as needed
- Provide warm hand-off to selected housing providers, ensuring a smooth transition from the Senior Bridge program into permanent housing
- Work collaboratively with community partners, outreach teams, Health Care Networks, Housing Authorities (Housing Specialists), Landlords, Leasing Offices, and Social Workers
- Attend and provide support to clients during voucher briefings, attend match meetings, and connect clients in the Coordinated Entry System (CES)
- Attend trainings that increase knowledge for effectively meeting clients' needs
- Assist with searching for housing; completing housing applications, requesting reasonable accommodations, assuring that the living environment is safe and ready for move-in
- Input accurate and complete data into HMIS and update case notes to reflect client progress
- Demonstrate a high level of patience and understanding for the elderly population
- Treat each client with dignity and respect
- Work as a Mercy House team member with all site staff and volunteers to implement the mission and core values of the organization
- Attend internal Senior Bridge meetings and Mercy House corporate meetings, trainings, workshops and conferences
- Work as part of a team to further develop the Senior Bridge program
- Work alongside the logistics team to ensure optimal operation of the program
- Work independently and as a team within a fast-paced environment
- Exemplify flexibility, adaptability to sudden changes, trustworthiness, reliability, and empathy
- Communicate effectively with diverse populations
- Ability to model professionalism and respect at all times
- Implement and adhere to Mercy House and Senior Bridge program policies and procedures
- Keep accurate, up to date documentation on all clients including but not limited to housing plans, case notes, case files and assessments
- Assist with data collection
- Ensure deadlines are met
- Willingness to gain continual knowledge and understanding of Senior Housing, Community Resources, Adult Rehabilitative Services, Mental & Behavioral Health Services and Substance Abuse Treatments, etc.
- Utilize computers and appropriate software (e.g., Microsoft Word, Outlook, Excel, PowerPoint) and/or specific systems applicable to the position
- Respond to calls and emails in a timely manner
- Prioritize your case load
- At least 2 years of Case Management experience working with homeless individuals or Senior Citizens
- Bachelor's Degree in Human Services or related field or equivalent experience
- Individuals with less than a BA/BS degree but with at least 4 years of experience working with long-term homelessness, low income, senior citizens or diverse populations, are encouraged to apply
- Working knowledge of mental health, behavioral health and recovery services
- A valid AZ driver's license, proof of insurance, and a reliable vehicle are required
- Excellent communication and interpersonal skills
- Fluency in Spanish is of significant value
- Strong organization and time-management skills
- Ability to maintain a positive and professional environment
- Proficiency in Microsoft Office programs
- Ability to communicate effectively both verbally and in written form
- Detail-oriented with the ability to manage multiple tasks and meet deadlines
- Must have excellent problem-solving skills
- Ability to perform crisis intervention with a trauma-informed modality
- This position requires current CPR certification. If you do not have an active certification at the time of hire, training and certification will be provided as a condition of employment.
- Ability to lift, bend, push, and pull up to 50 pounds
- Prolonged periods of sitting at a desk and working on a computer
Vacancy posted 1 day ago
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